Workstation Support Analyst

Hansen Talent Group is hiring a Workstation Support Analyst to provide desktop support, workstation administration, and end-user technical assistance in a fast-paced enterprise environment. This role is responsible for supporting hardware, software, imaging, and ticket resolution while ensuring users receive timely and effective technical support. Location: Onsite – Nashville, TN What You'll Do Configure, install, maintain, and troubleshoot desktop hardware and software Provide technical support and guidance to end users for workstation and application issues Monitor and manage support tickets through the dispatch system Support workstation imaging, software deployments, and application packaging activities Maintain security configurations and ensure compliance with established standards Document solutions, configurations, and support procedures Assist with hardware inventory management, asset tracking, and equipment replacement Collaborate with other IT teams to resolve escalated issues and improve support processes Stay current on emerging technologies and workstation support best practices What You'll Need Associate degree in Information Technology, Computer Science, or related field (or equivalent experience) Technical support or desktop support experience Experience supporting Windows workstations, desktop applications, and end-user computing environments Understanding of operating system imaging concepts and deployment processes Strong troubleshooting, customer service, and communication skills Ability to provide technical guidance and user training when needed Familiarity with workstation hardware, software, and peripheral devices Preferred Qualifications A+ Certification ServiceNow experience Experience supporting enterprise desktop environments Knowledge of Active Directory, DNS, DHCP, VPNs, and general networking concepts Experience supporting overall IT infrastructure operations #J-18808-Ljbffr