Investigations Manager

Company Description RKRM is a leading insurance and Enterprise Risk Management Company. industry. The company specializes in comprehensive investigations, audits, deterrence, Police liasoning, projects, across insurance and banking domains. We have recently started working in Enterprise risk management.

Our expert team focuses on delivering accurate, timely, and well-documented findings to support informed decision-making and risk mitigation. RKRM Globalis trusted by top insurance companies to handle complex cases and maintain high standards of integrity. The organisation offers a structured, professional environment for investigation professionals seeking long-term growth.

Role Description The Investigations Manager is a full-time, on-site role based in the Pune Division. This role is responsible for planning, supervising, and reviewing insurance investigations across multiple lines of business, ensuring adherence to company policies, client requirements, and regulatory standards. Day-to-day work includes assigning cases, guiding field investigators, monitoring progress, and validating reports for completeness, accuracy, and objectivity.

The Investigations Manager will liaise with clients, understand case briefs, provide status updates, and present findings in a clear and professional manner. The role also includes training and mentoring team members, implementing quality controls, analyzing trends or fraud patterns, and contributing to process improvements to enhance turnaround time and investigative outcomes. Qualifications Strong investigative and analytical skills, including experience reviewing evidence, validating facts, and identifying patterns or discrepancies.

Proficiency in case management, including allocation, tracking, documentation, and timely closure of investigations. Excellent written and verbal communication skills for report writing, client interaction, and internal coordination. Candidate should possess a confident and professional personality, with excellent communication and interpersonal skills.

The role requires the ability to effectively interact with clients, conduct business discussions and presentations, manage relationships with vendors and stakeholders, and deliver training programs for executives and team members. The candidate should be proactive, result-oriented, and willing to undertake frequent business travel as required for client meetings, investigations, training assignments, and business development activities. Ability to lead, mentor, and manage teams, with skills in performance monitoring and coaching.

Familiarity with insurance operations or claims processes, ideally across health, motor, life, or other general insurance domains. High level of integrity, discretion, and adherence to ethical and legal standards in all investigative activities. Strong organisational and time management skills, with the ability to prioritize multiple cases and meet strict deadlines.

Comfort with using digital tools for data collection, documentation, reporting, and communication. Bachelor’s degree in a relevant field such as Criminology, Law, Business, Insurance, or equivalent practical experience is expected. Prior experience (Minimum 2 years) in investigation, claims, risk management, or a related field, preferably in the insurance/Banking sector is must.