Store General Manager

Want to help pets live their bestlives? We’re proud to be where the pets go andwhere the pet people go. If you want to make areal difference, create an exciting career path, feel welcome to beyour whole self and nurture your wellbeing, Petco isthe place for you .

Our corevalues capture that spirit as we work to improve lives by doingwhat’s right for pets and people. Pet First – Protect & Empower. Allpets should Live their Best Life.

Weput the needs of pets and pet parents at the center of everythingwe do. Foster the Fun –Connect & Bond. Our Passion for pets brings us together!We celebrate the journey of pet parenthood through districtexperiences, products, and services.

Let’s Go! Own & Commit. We arestronger as One Petco team.

We bringour unique superpowers and champion authenticity in everyone todrive success. About Petco: We’reproud to be "where the pets go" tofind everything they need to live their best lives for more than 60years — from their favorite meals and toys, to trusted supplies andexpert support from people who get it, because we live it. Webelieve in the universal truths of pet parenthood — the boundlessboops, missing slippers, late night zoomies and everything inbetween.

And we’re here for it. Every tail wag, every vet visit,every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S.,Mexico and Puerto Rico, 250+ VetcoTotal Care hospitals, hundreds of preventive care clinics and eightdistribution centers.

In 1999, we founded Petco Love. Together, we supportthousands of local animal welfare groups nationwide and have helpedfind homes for approximately 7 millionanimals through in-store adoption events. As a Store Manager , you arethe owner of the business for your Pet Care Center.

You are fullyaccountable for day-to-day operations, team leadership, customerexperience, and store performance ensuring the location operatessafely, efficiently, and in alignment with Petcostandards. This role requires a hands-on leaderwho can balance people leadership, operational execution, andbusiness results while setting the tone for culture,accountability, and serviceexcellence. WhatYou’ll Do PetFirst Own the safety, care,and well-being of pets and pet parents within the Pet CareCenter.

Ensure all policies, procedures, andsafety standards are executed consistently and withoutexception. Create a clean, safe, and welcomingenvironment that reflects Petco’s commitment to responsible petcare. Lead with integrity and sound judgment inall decisions impacting pets, customers, andpartners.

Foster theFun Build, lead, and developa high performing, engaged team that delivers exceptionalservice. Set clear expectations, provideongoing coaching, and hold partners accountable for results andbehaviors. Create a culture of inclusion,teamwork, and trust where partners feel supported, recognized, andmotivated.

Lead visibly from the sales floor,modeling Petco’s selling behaviors and servicestandards. Let’sGo! Own total storeperformance, including sales results, labor productivity, expensecontrol, and operational execution.

Translatecompany strategy into clear store priorities and daily executionplans. Analyze sales and operational data,identify trends, and take decisive action to driveresults. Plan and manage labor schedules tomeet business needs while supporting customerexperience.

Execute merchandising, inventory,and promotional standards with precision andconsistency. Serve as Leader on Duty, makingtimely decisions and resolving issues to keep the business movingforward. #LI-MV1 KeyResponsibilities Business& OperationalPerformance Act as thesingle point of accountability for store performance, compliance,and culture. Ensure the store is opened andclosed according to security and safetyprocedures.

Protect company assets throughstrong inventory control, shrink awareness, and loss preventionpractices. Ensure all administrative, payroll,and operational tasks are completed accurately and ontime. Maintain store appearance, cleanliness,and brand standards at alltimes.

PeopleLeadership Recruit, hire,onboard, and develop talent aligned to store needs andvolume. Lead performance management, coaching,and development conversations. Build asustainable talent pipeline and succession plan appropriate tostore size.

Address performance or conductconcerns promptly andprofessionally. What SuccessLooks Like The storeconsistently meets or exceeds sales and operational expectationsfor its volume. Customers experience friendly,knowledgeable, and reliable service everyvisit.

Partners are engaged, accountable, andproud of their store. The Pet Care Centeroperates safely, compliantly, and efficiently — withoutsurprises. WhatYou Bring Experience &Skills 2+ years ofmanagement experience (retail leadershippreferred).

Strong people leadership, coaching,and talent development skills. Solid business,financial, and operational acumen. Excellentcommunication, problem-solving, and organizationalabilities.

A genuine passion for pets andcustomerservice. Education Highschool diploma or GED preferred. Completion ofPetco leadership development programs may be required for internalcandidates.

EssentialFunctions & Work Environment Thisrole is primarily performed in a Pet Care Center retailenvironment . The Store Manager is expected to beregularly present on the sales floor, leading by example andengaging with partners, customers, andpets. Majority of work is conductedindoors; however, occasional duties may require leaving the PetCare Center for tasks such as bank deposits, merchandise transport,or community events.

The role requires frequentstanding and walking, as well as bending, kneeling, reaching, andlifting. Ability to safely lift and movemerchandise, supplies, or animals weighing up to 50pounds. Regular engagement with customerson the sales floor, including providing customer assistance andperforming cashiering and point-of-saletransactions.

Must be able to work in proximityto animals, including exposure to animal dander, odors, noises, andcleaning chemicals. Flexible availability tosupport Pet Care Center operating hours, including evenings,weekends, and holidays. This is a full-timeposition.

Eligibility for full-time status is based on averagehours worked, as defined by company policy and applicablelaw. A limited amount of travel may be requiredfor training, meetings, or communityengagement. Reasonable accommodationmay be made to enable qualified individuals with disabilities toperform the essential functions of thisrole.

Why You’ll LoveIt Here Purpose-driven workthat makes a real difference. Growthopportunities through development programs and careerpathways. A culture that values authenticity,inclusion, and teamwork.

The chance to lead,own, and shape your business — everyday. #PetcoGM For amore detailed overview of Petco Total Rewards, including health andfinancial benefits, 401K, incentives, and PTO - see https://careers.Petco.Com/us/en/key-benefits PetcoAnimal Supplies, Inc. is an Equal Opportunity Employer. Allqualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation,gender identity, national origin, disability, age, protectedveteran status, or any other protectedclassification. To translate this webpage toSpanish or other languages on your internet browser, click thetranslate button to the right of your browser address bar.Additional instructions can be found here: Google Chrome Help .

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