ServiceNow Developer

INSPIRE BRANDS ServiceNow Developer SUMMARY: The ServiceNow Developer will be a key part of the ITSM Operations team. This role is responsible for leading the development efforts in ServiceNow and will focus primarily on designing and developing the core ServiceNow platform and integrations. The ServiceNow Developer must be able to integrate new solutions with existing infrastructure without compromising security.

This role will identify, mitigate, and control risk to reduce any impact on the business day-to-day operations. The ability to communicate with both technical and non-technical stakeholders on overall development progress is a must. In addition to core platform development, this role contributes to an enterprise ServiceNow environment supporting ITSM, ITOM, CMDB, Performance Analytics, and Asset Management capabilities.

The position is expected to help expand workflow automation, strengthen service reliability, improve reporting and operational visibility, and support scalable operating models aligned with ITIL-based governance and SOX / ITGC compliance standards. RESPONSIBILITIES: Lead the development of the ServiceNow platform to ensure ongoing process improvement, feature development, and alignment with enterprise service delivery models. Perform benefit analysis for IT solutions and make recommendations for technology direction, with focus on automation, workflow efficiency, platform scalability, and operational value.

Configure and customize the ServiceNow platform, including creating workflows and integrations to 3rd party systems using REST and SOAP. Design, build, and maintain enterprise workflows and automation supporting Incident, Problem, Change, Release, Request, and Service Catalog processes. Develop solutions that improve service reliability, escalation effectiveness, service stability, and SLA performance across enterprise support operations.

Experience with E-bonding with other ticketing systems and development of cross-platform integrations supporting synchronized incident, request, and update workflows. Experience integrating with Azure AD, LDAP, or other similar authentication processes, including support for identity, access, and account lifecycle related workflows. Strong experience with Import Sets and Transform Maps, including data staging, transformation, normalization, and error handling for enterprise data ingestion.

Firm understanding of and hands-on experience writing Business Rules, Client Scripts, UI Actions, and UI Policies. Experience in Update Sets, Transform Maps, and ACLs, including support for secure promotion of changes across environments and enforcement of appropriate access controls. Skilled in creating Custom Tables and Fields, while maintaining scalable and supportable data models.

Previous experience with scripting tools, such as JavaScript, and leveraging it to enhance ServiceNow functionality through automation, validation, dynamic forms, and platform extensibility. ServiceNow implementation and maintenance experience with multiple components of ServiceNow, including Incident, Problem, Change, Service Catalog, CMDB, SecOps, and Asset Management. Create service maps for various business applications and services and support CMDB health, relationship mapping, and service dependency visibility.

Perform regular platform upgrades when released by ServiceNow. Current platform version: ServiceNow Tokyo. Experience with ServiceNow version San Diego or newer is required.

Provide continuous support in developing service catalog forms, designing workflows and notifications, and expanding automation aligned with standardized operating models. Experience with engaging ServiceNow HI and driving issues to resolution. Design and maintain dashboards, KPIs, and reporting for SLA performance, trend analysis, root cause insights, operational visibility, and data-driven prioritization.

Support governance-focused development by embedding controls aligned with ITIL, ITSM, SDLC, Agile, and SOX / audit requirements as they relate to the ServiceNow platform. Partner with technical and business stakeholders to translate requirements into scalable ServiceNow solutions that improve consistency, automation, and enterprise service delivery efficiency. EDUCATION AND EXPERIENCE QUALIFICATIONS: 4-Year degree in Computer Science, Information Systems, or a related field.

ITIL Certification or relevant experience. ServiceNow Certified Application Developer or relevant tool experience. Minimum of 6 years experience in a medium to large-sized enterprise environment. 3+ years experience in ServiceNow software development specifically in the ITSM module. 3+ years of in-depth experience defining, implementing, and improving ITSM processes.

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES: Thorough understanding of the ITIL / ITSM processes, including Incident, Problem, Change, Release, and Request Management. Experience communicating professionally with customers and senior leadership, both verbal and written. Experience with service management enterprise software platforms such as ServiceNow.

Experience with IT SOX / Audit as it relates to the ServiceNow platform. Able to work with various cross-functional teams. Process design expertise and process excellence focused.

Ability to influence others at all levels of an organization with proven leadership skills. Able to commit to working non-standard hours on occasion. Strong hands-on experience with JavaScript within the ServiceNow platform.

Strong experience with REST and SOAP integrations, including external system connectivity and enterprise systems integration patterns. Experience with Azure AD, LDAP, and related authentication / directory integration models. Hands-on knowledge of Business Rules, Client Scripts, UI Actions, UI Policies, Import Sets, Transform Maps, Update Sets, ACLs, Custom Tables, and Custom Fields.

Experience with ServiceNow modules including Incident, Problem, Change, Service Catalog, CMDB, SecOps, Asset Management, ITOM, and Performance Analytics. Experience creating service maps, supporting CMDB integrity, and improving service dependency visibility. Ability to build and enhance KPI-driven dashboards and operational reporting to support SLA management, trend analysis, and root cause insights.

Strong understanding of SDLC and Agile delivery practices as applied to ServiceNow development and release management. Experience working in enterprise environments that require standardized operating models, automation, governance, and high service reliability. Ability to balance technical depth with clear communication to both technical and non-technical stakeholders.