CRO-Senior Manager

Company Overview: Codilar is an award winning digital commerce agency that specializes in building enterprise-grade ecommerce solutions for retail, B2B and B2C companies.We leverage powerful and flexible platforms like Adobe Commerce, Pimcore, Fluent Commerce etc to build highly customized and fully integrated omnichannel commerce platforms for our clients. With over 250+ people, Codilar is headquartered in Bangalore with offices in Dubai, Singapore, Calicut,and Kolkata. We are the ecommerce technology partners for brands such as Aldo, Carter’s, Coach, Kate Spade, Reebok, Candere by Kalyan Jewellers etc.

We believe in the Win-Win-Win philosophy which ensures growth and success for our employees, our customers and our investors. Company Website: www.codilar.com Linkedin Profile: Codilar Job Description: We are seeking a Senior Manager – CRO & Digital Experience to drive conversion growth and enhance digital customer experiences across eCommerce platforms ( Magento/Adobe Commerce, Shopify Plus etc.) & devices (Website, PWA & App). This role will focus on leveraging data, design strategy, experimentation, and marketing technology to optimize customer journeys and deliver measurable business impact for retail and eCommerce brands.

The ideal candidate will bring a strong balance of analytical thinking, UX understanding, and growth mindset to build and scale high-performing digital experiences. Key Responsibilities (15 Core Areas): 1. Enterprise CRO Strategy Leadership Develop and implement full-funnel CRO strategies across: ● Product pages ● Category pages ● Checkout flows ● Mobile journeys ● Campaign landing pages ● Focus on revenue growth, AOV uplift, and conversion acceleration. 2.

UI/UX Department Leadership Lead the UI/UX team to: ● Design conversion-focused user journeys ● Improve usability, clarity, and trust signals ● Balance aesthetics with performance ● Standardize design systems across clients ● Ensure UX decisions are backed by behavioral data. 3. Customer Journey Architecture Map and optimize: ● Awareness → Consideration → Purchase → Retention journeys ● Omnichannel experience flows ● Cross-device continuity ● Eliminate friction points in high-value retail journeys. 4. Experimentation & Testing Program Ownership Build and scale an experimentation framework: ● Hypothesis-driven testing roadmap ● A/B & multivariate testing ● Segmentation-based personalization ● Statistical validity and reporting discipline 5.

Retail & Category Intelligence Deep understanding of: ● Electronics, fashion, beauty, lifestyle, etc. ● Category-specific buyer psychology ● High-ticket vs impulse purchase behavior ● Seasonal and promotional dynamics ● Apply retail context to optimization decisions. 6. Hands-on experience optimizing: ● Magento / Adobe Commerce ● Shopify Plus ● Headless commerce ● PWA storefronts ● Understand platform constraints and performance impact. 7. Web & Product Analytics Leadership Own analytics ecosystem including: ● GA4 ● Adobe Analytics ● Heatmaps & session recording tools ● Funnel analysis ● Cohort & retention tracking ● Translate data into business decisions. 8.

Martech Ecosystem Architecture Oversee integration of: ● CDPs ● Personalization engines ● A/B testing tools ● CRM systems ● Attribution models ● Marketing automation platforms ● Ensure seamless data flow across systems. 9. Personalization & Segmentation Strategy Develop personalization frameworks: ● Behavioral segmentation ● Audience clustering ● Dynamic content delivery ● Product recommendations ● Focus on increasing LTV and AOV. 10. Performance & UX Technical Alignment Collaborate with development teams to: ● Improve Core Web Vitals ● Reduce friction in checkout ● Optimize mobile performance ● Implement UX improvements without technical debt 11.

Establish scalable: ● Design standards ● Testing frameworks ● CRO playbooks ● Conversion benchmarks ● Create repeatable growth systems. 12. Client Leadership & Strategic Advisory Engage directly with enterprise clients: ● Present CRO roadmaps ● Justify strategy & experimentation ● Communicate KPIs clearly ● Defend optimization decisions with data ● Act as a trusted growth advisor. 13. Be accountable for: ● Conversion rate improvement ● Revenue per visitor ● AOV increase ● Cart abandonment reduction ● Funnel efficiency ● Tie CRO efforts to bottom-line outcomes. 14.

Cross-Functional Alignment Work closely with: ● SEO ● Performance marketing ● Content teams ● Sales & Account Managers ● Development teams ● Ensure holistic growth execution. 15. Innovation & Future-Readiness Stay ahead in: ● AI-driven personalization ● Generative AI optimization ● Predictive behavior modeling ● Headless commerce trends ● Emerging UX standards ● Build future-ready retail growth frameworks. Required Skills & Qualifications: ● 7-10 years experience in CRO, UX, or digital optimization ● Proven leadership in eCommerce growth environments ● Strong retail and category understanding ● Deep knowledge of buyer psychology & behavioral science ● Experience managing UI/UX & analytics teams ● Strong presentation & enterprise client-facing capabilities ● Expertise in experimentation & statistical analysis ● Martech stack familiarity (CDP, personalization, automation) ● Leadership Traits Expected ● Strategic thinking with execution discipline ● Strong analytical mindset ● Ability to balance UX and business goals ● Commercial acumen ● Clear communicator with C-suite confidence Tools & Platforms Experience: ● GA4 / Adobe Analytics ● Hotjar / Clarity / FullStory ● Optimizely / VWO / Convert ● GTM ● CRM & CDP platforms ● Personalization engines ● Magento / Shopify Plus ● Success Metrics (High-Level) ● Conversion rate uplift ● Revenue growth from CRO initiatives ● Reduced cart abandonment rate ● Increased AOV ● Client retention & satisfaction ● Testing velocity & experimentation impact Other Details: ● Location: Bangalore(Onsite)