Operations Analyst

Our client is seeking a highly motivated and detail-oriented Operations Analyst to support their OTC Trading and Clearing functions. This is a client-facing role requiring excellent communication skills and the ability to operate effectively in a fast-paced, high-performance environment. The successful candidate will play a key role in client onboarding, payment processing, and ongoing client support, while working closely with internal stakeholders across multiple departments.

Key Responsibilities Manage KYC and client onboarding processes, ensuring accuracy, completeness, and compliance with regulatory standards Process and reconcile client payments efficiently and accurately Act as a primary point of contact for client queries, delivering a high standard of service Support the day-to-day operations of the OTC Trading and Clearing functions Maintain accurate records and ensure data integrity across systems Work closely with key stakeholders in Compliance, Trading, Sales, Finance, and Operations teams Monitor workflows and ensure tasks are completed within tight deadlines Identify opportunities to improve operational processes and client experience Skills & Experience Essential: High attention to detail and strong organisational skills Excellent written and verbal communication skills Strong numerical and analytical ability Ability to manage multiple tasks and priorities under pressure Proven ability to work to tight deadlines in a fast-moving environment Client-focused mindset with the ability to exceed the expectations of high-value and demanding clients Strong work ethic, willingness to learn, and a positive attitude Desirable (not essential): Experience with MT5 (MetaTrader 5) Knowledge of commodity trading markets Proficiency in Arabic What We're Looking For Our client wants a proactive and adaptable individual who thrives in a dynamic environment, takes ownership of their work, demonstrates initiative, and is committed to delivering exceptional service to both clients and internal teams.