Workplace Operations Manager

Key Responsibilities 1. Occupant & Stakeholder Management Act as the primary point of contact for occupants, tenants, and internal stakeholders for all facility-related concerns. Build effective relationships through proactive communication and timely issue resolution.

Coordinate with internal departments, vendors, and service partners to address operational requirements. 2. Facility Operations & Maintenance Oversee day-to-day operations of building services including electrical, HVAC, plumbing, fire safety, lifts, and common areas. Ensure preventive and corrective maintenance schedules are adhered to for all facility assets.

Monitor facility performance and implement improvements for operational efficiency. 3. Vendor Management & Service Delivery Coordinate and supervise facility vendors including housekeeping, security, technical services, and AMC providers. Ensure vendor performance aligns with defined SLAs and quality standards.

Support vendor onboarding, documentation, billing validation, and contract compliance. 4. Infrastructure & Asset Management Maintain records of facility assets, equipment, and maintenance logs. Ensure optimal functioning of utilities and infrastructure systems.

Track lifecycle of critical assets and recommend repairs, upgrades, or replacements. 5. Site Monitoring & Quality Control Conduct regular inspections to ensure cleanliness, safety, and functionality of all areas. Monitor housekeeping standards, waste management, and pest control activities.

Ensure upkeep of common areas and adherence to predefined standards. 6. Compliance, Safety & Risk Management Ensure adherence to statutory regulations, safety protocols, and building compliance requirements. Monitor fire safety systems, emergency preparedness, and evacuation procedures.

Validate work permits, safety practices, and PPE compliance for all vendor activities. Identify risks and recommend corrective or preventive actions. 7. Customer Issue Resolution & Escalation Management Address occupant complaints, service requests, and escalations in a timely and professional manner.

Maintain records of issues and ensure closure within defined timelines. Collaborate with stakeholders to drive customer-centric resolutions. 8. Utility & Cost Management Track utility consumption including electricity, water, and diesel.

Support cost optimization initiatives without compromising service quality. Monitor budgets related to facility operations and vendor services. 9. Documentation & Reporting Maintain accurate records of maintenance activities, vendor contracts, compliance documents, and service reports.

Prepare periodic MIS reports on facility performance, incidents, and operational metrics. Ensure proper documentation for audits and regulatory inspections. 10. Continuous Improvement & Service Excellence Gather occupant feedback to enhance service quality and experience.

Identify opportunities for process improvements and efficiency enhancements. Drive initiatives for sustainable facility practices and operational excellence.