Workflow Optimisation and Performance Analyst

Job Description We’re looking for a Workflow Optimisation & Performance Analyst to join our Operational Planning team. In this role, you’ll play a key part in improving how work flows across the business, ensuring workloads are visible, well managed and supported by robust data and systems. You’ll work closely with stakeholders to drive efficiency, consistency and best practice, helping teams deliver an excellent service for customers. Responsibilities Developing, maintaining and enhancing workflow systems and processes Creating daily performance reporting and delivering ad‑hoc analysis Providing insightful analysis using workflow and performance data Testing workflow systems and escalating issues where required Managing and balancing multiple workloads across sites and business functions Delivering automation, standardisation and best practice across operations Supporting the collection of accurate workload and volume data Building strong relationships with stakeholders across the business Qualifications Experience using workflow management systems such as Verint Work Manager or similar Strong analytical skills with a logical and methodical approach Advanced Excel skills and confidence using common Microsoft Office tools Ability to translate data into clear, actionable insights Strong attention to detail and technical accuracy Understanding of how work flows through operational or back‑office environments Clear and confident communication skills, written and verbal A collaborative mindset with a focus on continuous improvement Benefits The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays; 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, offering employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only) Various discounts on our own products and at a range of high‑street stores and online Commitment to net‑zero carbon workplaces by 2030, investing in sustainable, modern offices across the UK Additional Information At L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives that support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares.

Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. #J-18808-Ljbffr