Windows IT Support Analyst

IT Support Technician – Bristol / Worcester Location: Bristol (2–3 days per week) with travel to Worcester and other sites Salary: £30,000–£32,000 + Car Allowance Type: Fixed Term Contract Employment is conditional upon successfully obtaining and maintaining required security clearances Overview We are seeking a motivated and adaptable IT Support Technician to join a growing team supporting a specialist customer environment. This is a hands-on role providing on-site technical support across multiple locations, offering excellent exposure and career development. Key Responsibilities Provide on-site IT support across customer sites (4–5 days per week) Travel to additional locations to support projects and provide team cover Support Windows 11 environments, including troubleshooting and log analysis Deliver software and basic hardware support (break/fix, fault resolution) Support core server infrastructure, including: Active Directory (user management – joiners, leavers, movers) DHCP, DNS, and VAMT Perform data management tasks (including tape library archiving) Carry out BAU operational activities: Antivirus and network monitoring Storage and capacity management Hardware health checks Assist with office moves, hardware installations, and basic server maintenance Maintain accurate records and update ticketing systems Follow SOPs and contribute to technical documentation Skills & Experience Basic to intermediate IT knowledge with a strong willingness to learn Experience in IT support, service desk, or field engineering (desirable) Understanding of: Windows OS and Windows Server Networking fundamentals Strong communication skills Ability to work independently and collaboratively Good organisational and prioritisation skills Experience with hardware troubleshooting and break/fix Requirements Eligible for Security Clearance (SC/NPPV) Full UK driving licence Willingness to travel between sites Ideally based within 45 minutes of Bristol Flexible, proactive, and eager to learn What’s on Offer Full training and development Exposure to enterprise IT environments Supportive team and career progression opportunities