Waterworld-Customer Service Officer
Hr Partners
Job Description
Who we are
At the heart of the City of Tea Tree Gully lies Waterworld Aquatic Centre, a premier outdoor destination. We offer three heated pools—comprising a 50m lap pool, a 20m Learner pool, and a Toddler pool—alongside expansive grassy areas, thrilling water slides, and splash park features.
The role
Randstad is currently seeking entry-level and experienced Customer Service Officers. At Waterworld, we run a comprehensive Learn to Swim program, host fun-filled birthday parties and facilitate a variety of events and activities.
As a Customer Service Officer, you will play a crucial role in delivering exceptional service, educating the public on water safety, and fostering an energetic environment across a variety of shifts. If you enjoy interacting with people and are passionate about customer service,
Customer Service Officer Duties Include
- Provide outstanding customer service in a professional and courteous manner.
- Offer information on services, operational hours, and general inquiries accurately.
- Ensure all bookings are logged correctly in the system.
- Respond promptly to inquiries via face-to-face interactions, email, and phone.
- Prepare, sell, and serve food and beverages.
- Handle cash and operate EFTPOS machines securely.
- Manage emergency situations and handle challenging customers effectively.
Qualifications
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