Warehouse Operations Manager

Jenner & Co Logistics & Supply Chain Recruitment is retained by one of its repeat clients to source their new Warehouse Operations Manager in Brisbane....

There are 3 key focus areas for this role, in order of importance being

• 1 - Safety
• 2 - Service
• 3 - Cost

KEY RESPONSIBILITIES

• Be the site champion for health, safety and wellbeing
• Conduct regular site audits and action any issues identified in a timely manner
• Implement site strategies and processes to reduce safety related incidents
• Review all site incident reports and take corrective action in a timely manner
• Communicate all Safety briefs to all team members
• Provide clear performance expectations for team members and proactively manage poor performance with the assistance of HR
• Liaise with ANZ Warehouse & Distribution Manager to ensure the appropriate staff mix ie Permanent
• Casual / Agency to maximise labour productivity and cost
• Develop standardised process training for all warehouse functional areas i.e. receiving, put away, replenishment, picking, and dispatch.
• Ensure all new staff are trained in relevant processes and are competent within the probationary period
• Conduct regular process and team member reviews to ensure process standards are being upheld
• Investigate / resolve stock discrepancies in a timely manner and identify / resolve root cause of errors
• Ensure regular re-slotting to locate parts in optimal locations to maximise picking and replenishment efficiency
• Ensure scheduled shelf replenishment is occurring to minimise picks from bulk / emergency shelf replenishment
• Conduct stock takes and cycle counts in line with business requirements
• Provide recommendations for improving site efficiency and productivity Customer Service
• Manage all inbound and outbound activities in a timely manner to maximise in-stock availability and same day customer expectations
• Seek feedback from sales and operations teams to identify issues and improvement opportunities
• Proactively communicate potential service issues to the ANZ Warehouse & Distribution Manger and customer service teams
• In consultation with the ANZ Warehouse & Distribution Manager identify and implement service improvement initiatives
• Lead, mentor and coach the warehouse team to achieve best in class results
• In partnership with the ANZ Warehouse & Distribution Manager and the HR team hire and develop high performing team members from frontline to internal leadership roles
• Deliver quality feedback to your team to support improved decision making and team development
• Proactively manage underperformance
• Work with the wider supply chain team to maximise service levels at the lowest cost to serve
• Work with the Product / Purchasing and Marketing teams to manage new range introductions, promotions and range changes.
• Work with IT to enhance SAP processes to support continuous improvement initiatives
• Work with the Finance team to understand warehouse cost base and proactively manage cost

SKILLS & CAPABILITIES

• LO and LF Forklift License (preferred)
• Strong working knowledge of Microsoft suite; Outlook, Word, Excel, PowerPoint
• Current Driver’s license.
• VCE Completed, Tertiary Education- preferred
• SAP knowledge (highly desirable)
• Excellent written and verbal communication skills
• Ability to be a team player and partner across various functions within an organisation
• Ability to motivate, train and mentor their team for a shared vision and success. The ability to be inspirational and balance genuine passion for people with a business focus.
• Ability to manage people matters including conflict resolution and demonstrated problem-solving skills
• Prioritises workload, meets deadlines and manages competing priorities under pressure
• Commitment to continuous improvement, thinking ‘outside the box’, persevering for the benefit of the role/team/business
• Self-motivated, disciplined and driven striving for success and self-improvement

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