Warehouse Operation Specialist

Glendenning House, 6-8 Wicklow Street, Dublin 2, D02 AX90

Job Description

End-to-End Operations Management of 3PL Warehouse

• Responsible for the daily end-to-end operations management of a single warehouse in Europe under the 3PL model, covering inbound, outbound, and inventory management; ensure inventory accuracy, inbound/outbound timeliness, and stable order fulfillment quality.
• Coordinate the standardized execution and continuous optimization of core operational processes, including inbound quality inspection, put-away and storage, picking and packing, and outbound shipping.
• Monitor daily/weekly/monthly operational data of 3PL service providers, promptly identify abnormalities, and drive corrective actions to closure.

3PL Service Provider Coordination and SLA Management

• Serve as the key point of contact with 3PL service providers, responsible for daily operational communication, issue escalation, and relationship management.
• Develop and drive the implementation of SLA metrics for 3PL service providers, including timeliness, accuracy, damage rate, and capacity flexibility; conduct regular reviews and performance evaluations.
• Lead operational quality audits of 3PL providers, identify service gaps, and drive improvements in areas such as labor, equipment, and system integration.

Process Optimization and Cost Efficiency Improvement

• Continuously optimize operational efficiency, such as UPH, in core processes including inbound, packing, and sorting, to reduce per-unit handling costs.
• Monitor warehouse capacity utilization and promote the implementation of storage strategies such as slow-moving inventory clearance and accurate replenishment/re-slotting to improve space efficiency.
• Analyze cost drivers based on the 3PL pricing structure and drive cost-reduction initiatives, such as packaging optimization and route optimization.

Labor and Productivity Management

• Conduct workforce demand planning based on business forecasts and monitor deviations between actual attendance and planned staffing.
• Address unexcused absenteeism, improve employee retention, analyze fluctuations in labor costs through data, and propose improvement plans.

Inventory and Quality Control Management

• Manage differentiated inbound processes for goods from multiple channels to ensure delivery quality and timeliness.
• Responsible for storage planning and implementation of operational standards for different product categories, including general merchandise, bulky items, high-value goods, and shelf-life-sensitive products.
• Drive closed-loop returns management, return-to-supplier optimization, and compliant labeling for special product categories.

Cross-Functional Collaboration

• Collaborate with Planning/S&OP, Logistics, Procurement, and other departments to ensure efficient coordination among business forecasting, workforce preparation, and fulfillment delivery.
• Respond quickly to capacity bottlenecks by coordinating urgent recruitment or temporary resource allocation across warehouses.

• Sector: transportation and storage

Career Level

• Experienced (Non-Managerial)

Candidate Requirements

Essential

• Minimum Experienced Required (Years): 0
• Minimum Qualification: Level 8 (incl Higher Diploma & Honours Bachelor Degree)OR Logistics Management, Supply Chain Management, Operations Management, or related fields are preferred
• Languages: English C2-Master (Fluent)

Desirable

• Ability Skills: Communications, Interpersonal Skills
• Competency Skills: Collaboration, Management, Problem Solving, Teamwork
• Specialising In: cross border e commerce, large scale retail warehouses, bonded warehouses, platform cargo warehouses

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