Warehouse Customer Service Team Leader

Job Description

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Join the Glass Outlet Team as a Warehouse Customer Service Team Leader

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Glass Outlet is recognised Australia-wide as a leading wholesale supplier of glass, aluminium fencing, balustrading, aluminium screening, shower screens and associated products.

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We are seeking an experienced Warehouse Customer Service Team Leader to join our team in Virginia.

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Working as part of a supportive and friendly team, your responsibilities will include:

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• Delegating daily tasks across the warehouse customer service team to support smooth warehouse operations
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• Leading and motivating team members to provide outstanding customer service
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• Ensuring orders are picked, packed and loaded accurately, efficiently and within required timeframes
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• Coordinating yard traffic and delegating customer order collections
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• Inspecting customer returns and communicating with customers throughout the process
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• Assisting with stock replenishment, rotation and inventory accuracy
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• Identifying deficiencies in picking processes and warehouse systems
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• Supporting daily toolbox meetings, staff allocation and workload planning
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• Monitoring team performance and ensuring compliance with company policies and procedures
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• Maintaining high standards of workplace safety, cleanliness and Chain of Responsibility compliance
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• Supporting the Warehouse Manager with recruitment, onboarding and employee performance matters
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• Identifying and recommending opportunities for continuous improvement
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• Completing general warehouse duties as required
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About You

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To be successful in this role, you will ideally have:

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• Previous experience in warehouse operations within the transport, logistics or distribution industry
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• Experience leading, supervising or coordinating warehouse team members
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• A current forklift licence
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• Strong communication and interpersonal skills
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• The ability to delegate tasks, manage priorities and meet operational deadlines
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• Strong problem-solving skills and a proactive, can-do attitude
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• Excellent attention to detail and a strong focus on accuracy, quality and safety
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• The physical fitness required to perform warehouse duties
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• A positive, accountable and team-focused approach
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• An MR truck licence, First Aid Certificate or Certificate IV in Logistics and Warehousing Operations would be highly regarded
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Why Join Glass Outlet

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• National business with strong growth plans
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• Supportive, values-driven culture
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• Additional paid day off for your birthday
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This is a full-time position based at our Virginia branch, working five days per week from Monday to Friday 7:00AM to 3:00PM

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