Walk-in 10 Sep: Patient Experience - Home Care

Walk-In Interview: 10th Sep 2025 Patient Experience Executive Home Care Airline crew and ground airline staff are welcome to apply! Join the Hospital @Home Team | Reliance Foundation Hospital | Full-Time Opportunity Walk-In Company Overview Sir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-speciality tertiary care hospital in Mumbai.

Renowned for its commitment to excellence in healthcare, the hospital offers cutting-edge diagnostic services and medical technology across various specialities, including Cardiac Sciences and Oncology. Established in 1918, the institution has a rich legacy of serving patients and upholding values that emphasize respect for life. More about the hospital can be found at rfhospital.org .

Venue: Sir H. N. Reliance Foundation Hospital Gate No. 7, Prarthana Samaj, Raja Ram Mohan Roy Road, Girgaon, Mumbai, Maharashtra 400004 Date: 10th September 2025 Time: 3:00 PM sharp For Any Queries or Interview Confirmation Diya Patil +91 93727 52907 [email protected] Documents to Carry for the Interview Updated Resume Last 3 Payslips Last 2 Experience Letters Educational Certificates Position Overview Role: Patient Experience Executive Home Care Department: Hospital @Home / Home Care Location: Charni Road, Mumbai Employment Type: Full-Time (On Rolls) Shift Timings: Rotational (Last shift ends at 10:00 PM) Key Responsibilities 1 Patient Experience & Coordination Deliver high-quality, compassionate service across all touchpoints Educate patients and families on services, packages, inclusions/exclusions Represent and uphold hospital values in every interaction 2 Scheduling & Communication Coordinate and confirm appointments Notify patients of changes via SMS, calls, or email Redirect queries accurately and promptly 3 Turnaround Time & Escalation Handling Monitor service TATs and KPIs Escalate unresolved issues with proper documentation Proactively support service recovery 4 Billing & Documentation Collect payments and verify bills at point of service Maintain clear digital records in EMR & billing systems Ensure daily reports and compliance-ready documentation 5 Protocol & Service Excellence Follow grooming, etiquette, and communication guidelines Strive to exceed Net Promoter Scores and satisfaction benchmarks 6 Rotational Shift Support Ensure seamless shift handovers and 24/7 service continuity Work across morning, afternoon, and evening shifts Candidate Requirements Education: Full-time Graduate (Preferred: Healthcare, Hospitality, Aviation) Experience: Minimum 1 year in a customer-facing role Skills: Strong verbal/written communication (English, Hindi, Marathi) Tech Proficiency: MS Office + basic Hospital Management Systems Shift Readiness: Comfortable with rotational and evening shifts Core Competencies Service Orientation & Empathy Communication & Interpersonal Skills Time Management & Problem Solving Digital Literacy & Documentation Accuracy Professionalism & Brand Representation Regards, Team HR