Village Manager

We are seeking a Village Manager to join our team in Sydney's Eastern Suburbs (Woollahra LGA). This is a part-time position offering an opportunity to lead and manage the operations of our retirement village community as it goes through a period of change. As Village Manager, you will play a crucial role in ensuring our residents receive exceptional service whilst maintaining the highest standards of village operations.

This role is essential to creating a thriving, well-managed community environment where our residents can enjoy a fulfilling lifestyle.

Key responsibilities

• Building and maintaining strong relationships with residents, addressing concerns and ensuring their satisfaction
• Overseeing day-to-day village operations and ensuring all facilities are maintained to a high standard
• Managing and supervising village staff, fostering a positive workplace culture
• Coordinating social and recreational activities that enhance residents' quality of life and community engagement
• Managing budgets, monitoring expenditure and identifying opportunities for cost efficiency
• Ensuring compliance with all relevant regulatory requirements and health and safety standards
• Liaising with external service providers and contractors to ensure quality delivery of services
• Preparing reports and documentation related to village performance and resident matters
• Promoting a culture of exceptional customer service throughout the village
• Conducting tours with prospective residents.

What we are looking for

• Have experience in sales, real estate, or hospitality, preferably in the retirement living industry
• Strong leadership and people management skills
• Excellent communication skills and the ability to build rapport with residents and stakeholders
• Ability to manage a budget
• Problem-solving abilities and a proactive approach to identifying and addressing operational challenges
• Proficiency in using computer systems and software for reporting and administrative tasks
• A genuine passion for supporting and serving older adults within a community setting
• Preferably, a qualification in management, business administration, or community services

What we offer

• As a part-time employee (20 hours /week), you'll enjoy flexibility in how you structure your working weeks whilst contributing meaningfully to our community.
• We foster a collaborative workplace culture where your contributions are valued and recognised.

About us

We are dedicated to providing exceptional retirement living experiences for older Australians. We are committed to creating vibrant, welcoming communities where residents can enjoy independence, meaningful social connections and a high quality of life.

#J-18808-Ljbffr