Villa Manager / Front Office Manager
Shangri La
Job Description
Job Description
The Villa Manager / Front Office Manager provides guest services as well as supervision, direction and leadership in the Front Office / Villa in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Rsorts. Coordinates with and supervises all Service Leaders and Associates in Front Office / Villas. He/she ensures the proper completion of all tasks, is responsible for the cleanliness and maintenance of the guests villas and surrounding areas.
Also, provides for various guest services on the guest floors in accordance with the standards, guidelines and policies established by Shangri-La Hotel and Resorts and by the Hotel in order to ensure friendly, efficient and customer oriented service in a clean and orderly environment.
About the Candidate
- University degree or diploma in hotel management
- Experience in an international hotel in the same capacity is an advantage.
- Has strong background in Butler services is a plus.
- A self-starter, guest-oriented, with eye for details and anticipates guests' needs.
- Strong leadership skills, training skills and interpersonal skills.
- Excellent communication skills in English.
- Knowledge of other international languages is preferable but not required.
- Excellent computer skills Microsoft Office and Opera system.