Transit Supervisor - Victoria

Transdev Canada is hiring a Transit Supervisor for our Victoria location.

As a Transit Supervisor, you will be responsible for supervising and coordinating daily transit operations, supporting operators, and ensuring safe, reliable, and efficient service for our customers. You will provide both on-road and in-office leadership, respond to operational challenges, investigate incidents, and work closely with dispatch, maintenance, and management to keep service running smoothly.

This is a full-time, unionized, on-site position based in Victoria, BC.

Your Role

• Provide on-road and in-office supervision of daily transit operations.
• Support operators with service issues, customer interactions, and operational challenges.
• Monitor service delivery, schedule adherence, and route performance.
• Respond to service disruptions, emergencies, customer concerns, and operational incidents.
• Conduct incident investigations, ride-along evaluations, safety inspections, and complete required documentation.
• Promote safe work practices and ensure compliance with company policies, safety regulations, and the Collective Bargaining Agreement (CBA).
• Coach, mentor, and support operators to improve performance and customer service.
• Collaborate with dispatch, maintenance, and leadership to maintain reliable service.
• Monitor staffing levels and assist with shift coverage and operational communications.
• Prepare accurate reports related to incidents, investigations, operational activities, and performance.
• Build positive relationships with employees, customers, community partners, and external agencies.
• Participate in special events, service changes, and operational projects as required.

The Perks

• Competitive hourly wage of $31.06/hour, increasing to $34.19/hour upon successful completion of probation.
• Comprehensive benefits after successfully completing the probationary period (330 hour or six months, whichever comes first).
• A supportive and collaborative work environment.
• Opportunities for career growth across Transdev's North American operations.
• The opportunity to make a positive impact by supporting sustainable public transportation.
• A diverse and inclusive workplace that values employee development.

Your Profile

• High school diploma or equivalent.
• Valid BC Class 4 driver's licence preferred.
• Clean driving record.
• Ability to pass a criminal background check and drug and alcohol screening.
• Minimum 3–5 years of experience in public transit operations, including at least 2 years in a supervisory or leadership role.
• Strong knowledge of transit operations, applicable traffic laws, and safety regulations.
• Previous experience in customer service and employee supervision.
• Security, conflict resolution, or incident management training is considered an asset.
• Excellent leadership, communication, interpersonal, and conflict resolution skills.
• Strong organizational, decision-making, and problem-solving abilities.

#J-18808-Ljbffr