TELUS Digital Senior Manager of Client Strategy

Join TELUS Digital as a Senior Manager of Client Strategy in Vancouver, BC, focusing on delivering innovative strategies that enhance customer journeys and contact center efficiencies. In this pivotal role at TELUS Digital, the Senior Manager will oversee high-stakes client strategies and commercial propositions. The candidate will utilize their significant experience in digital product management and consulting to craft narratives that resonate with C-level executives.

You’ll drive engagement initiatives that capitalize on AI-driven insights and user research. Key Responsibilities: • Curate and present compelling client investment narratives • Shape pipeline opportunities with tailored messaging • Conduct impactful strategic workshops for stakeholders • Relate user pain points to tailored digital solutions • Collaborate with teams for enhanced proposal effectiveness Requirements: • 7+ years in digital strategy or technology environments • Proven success in contact center customer experience • Strong ability to communicate effectively with senior leaders • Knowledge of user-centered design and research methodologies • Experience with AI tools and fostering technological curiosity Elevate TELUS Digital’s client strategies by leveraging insights and effective engagements in this critical managerial role. #J-18808-Ljbffr