Telecom Analyst Remote Position Alberta

Join the Government of Alberta as a Telecom Analyst in this remote role based in the Greater Edmonton area. Focus on enhancing telecom services through effective support of VoIP and communications systems.

As a Wireline Services Analyst, you will offer operational and technical support for VoIP, Unified Communications, and legacy systems. Working with the Service Request Fulfillment & Enablement Team, you will ensure effective service delivery by coordinating with clients and vendors while managing telecom issues efficiently. Your proactive approach will contribute to continuous improvement initiatives.

Key Responsibilities: • Support delivery of telecom provisioning across services • Act as primary contact for telecom service requests • Document and maintain resources for end-user training • Assist with project support and process improvements • Facilitate communications between clients and vendors

Requirements: • Two-year diploma in Information Technology or related discipline • Preferred experience in telecom systems and programming • Familiarity with IT service management, preferably ITIL • Ability to analyze issues and propose innovative solutions • Excellent communication and collaborative skills

Bring your telecom knowledge to enhance service delivery for Alberta's communities. #J-18808-Ljbffr