Technical Support Engineer

Company Description Viraliq is a dynamic digital marketing agency dedicated to helping businesses thrive in the digital sphere. Specializing in social media management, performance marketing, AI-driven video creation, and lead generation, Viraliq empowers startups, local businesses, and brands to strengthen their online presence. With a focus on innovation, creativity, and data-driven strategies, the agency delivers impactful marketing campaigns that drive measurable growth.

Based on combining technology with strategic marketing, Viraliq provides services like Google & Meta ads, local business marketing, and content creation to enhance brand visibility and engagement. Role Description This is a full-time, on-site Technical Support Engineer role based in Chandigarh. As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues reported by clients, providing effective troubleshooting, and delivering exceptional customer support.

The role involves collaborating with team members to ensure customer satisfaction, documenting reported issues, and escalating complex problems to higher-level teams when necessary. This position emphasizes proactive problem-solving to maintain system functionality and optimize client experience. Qualifications Strong Technical Support and Troubleshooting skills, with the ability to resolve technical issues efficiently and provide clear guidance.

Proficiency in Customer Support and Customer Service, emphasizing patience, clear communication, and empathy toward client needs. Demonstrated Analytical Skills to identify, diagnose, and solve technical challenges effectively. Proficiency with using relevant support software, tools, and systems is a plus.

Ability to work collaboratively with cross-functional teams. Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Prior experience in a technical or customer-facing role is advantageous.