Technical Support Engineer- Remote

This role is the execution engine of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person global company running. La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes. ¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? You will be the primary point of contact for internal IT support across all offices and time zones, own the onboarding and offboarding automation stack, maintain compliance evidence for ISO 27001 and SOC 2, and help evaluate and roll out new (AI) tools and support its company-wide Claude and MCP deployment.

Manage the IT helpdesk queue — resolve, close, or escalate with clear ownership; Run onboarding and offboarding end-to-end: Jamf provisioning, Okta access, app assignments, hardware setup Administer macOS fleet via Jamf Pro — device enrollment, policy deployment, Jamf Connect, software management Own Google Workspace and Microsoft 365 admin: mailboxes, groups, aliases, shared drives, licensing

Track hardware logistics with office manager — device orders, shipments, MDM enrollment status Maintain and improve onboarding/offboarding automation workflows — fix logic, test edge cases, extend coverage Build and maintain lightweight automations (Google Apps Script, shell, Python, or similar) to eliminate repetitive manual work

Async-native — you communicate clearly in writing; Self-directed — you see what needs doing and do it; Benefit from flexible working hours because the future is flexible! Access a yearly learning budget for conferences & training to support your professional growth. Global retreats: Participate in international company retreats, fostering a global team spirit.

Yearly refreshment of your IT Equipment budget for your home working setup. xqbhyrx Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.