Technical Support & Client Onboarding – WhatsApp Business API, SMS and RCS (Mumbai)

Technical Support & Client Onboarding Executive – CPaaS

(Send Resume - [email protected])

• Location: Mumbai
• Experience: 1–2+ years
• Industry: CPaaS / WhatsApp Business API / SMS / RCS

About the Role: We are looking for a Technical Support & Client Onboarding Executive who understands the CPaaS industry and can work directly with clients on technical onboarding, demos, integrations and ongoing support.

The role involves working primarily with WhatsApp Business API, SMS and RCS platforms.

What You Will Do:

• Conduct product demos for prospective clients.
• Onboard new clients and guide them through the platform.
• Provide technical support to existing clients.
• Understand and assist with API integrations.
• Help clients with API documentation, testing and troubleshooting.
• Create and configure WhatsApp chatbots and workflows.
• Troubleshoot issues related to WhatsApp, SMS and RCS.
• Coordinate with internal technical teams when required.
• Explain technical processes clearly to clients who may not have a technical background.

What We Are Looking For:

• 1–2+ years of relevant experience in the CPaaS industry.
• Hands-on experience with WhatsApp Business API, SMS and/or RCS platforms.
• Good understanding of API integration and APIs in general.
• Experience with chatbot creation/configuration and workflows.
• Comfortable conducting product demos and client onboarding.
• Good troubleshooting and problem-solving skills.
• Good communication skills and the ability to interact directly with clients.

⚠️ Please Read Before Applying ⚠️

This is a specialised CPaaS role.

We are looking specifically for candidates who have relevant experience in CPaaS, WhatsApp Business API, SMS, RCS, API integration and/or chatbot platforms.

Please apply only if your experience matches the requirements mentioned above.

Candidates without relevant CPaaS / messaging platform experience may not be considered.

Why Join Us?

You will get the opportunity to work closely with businesses and technology platforms across WhatsApp, SMS, RCS, APIs and conversational messaging, while gaining hands-on experience across the CPaaS ecosystem.

If you have the relevant experience and enjoy solving technical problems while working directly with clients, we would love to hear from you.