Technical Support Analyst

Company Description Biotech Desk operates in specialized areas of biotechnology, including recombinant DNA technology, DNA libraries, metagenomics, protein crystallography, custom synthesis of building blocks, and custom and catalog antibodies. The company benefits from the guidance of an experienced diaspora of Indian scientific professionals who advise on strategic and operational decisions. Over time, Biotech Desk has developed a strong and diverse customer base across India.

The organization places emphasis on understanding customer needs and delivering tailored scientific solutions and support. Team members collaborate closely with researchers and laboratories to help advance innovative scientific work.

Role Description The Technical Support Analyst role at Biotech Desk is a full-time onsite position focused on providing dependable technical and customer support for biotechnology products and services refer www.biotechdesk.com for services . Day-to-day responsibilities include responding to customer inquiries, diagnosing and troubleshooting technical issues for orders , and guiding users through product functionality and best practices. The Technical Support Analyst will document support cases, track issue resolution, and collaborate with internal teams to escalate complex problems when needed.

This role also involves monitoring customer satisfaction, identifying recurring issues, and contributing to improvements in technical documentation, FAQs, and support processes. The analyst will interact with researchers, laboratory staff, and scientific professionals, ensuring timely, accurate, and clear communication across remote channels.

Qualifications

• Candidates should possess strong Analytical Skills to interpret technical information related to dna / gene technology , identify patterns in issues, and propose effective solutions.
• Candidates should possess DNA tecnical , know how skills, including familiarity with scientific or laboratory software, tools, and biotechnology workflows.
• Candidates should possess Customer Support and Customer Satisfaction skills to manage inquiries, communicate clearly, and maintain positive client relationships.
• Candidates should possess Troubleshooting skills to systematically diagnose, replicate, and resolve technical problems in remote environments.
• Relevant experience in biotechnology, life sciences, or laboratory operations is beneficial.
• Strong written and verbal communication skills in English, with the ability to explain complex concepts in accessible terms.
• Ability to work independently , manage multiple cases, and prioritize tasks effectively.
• Preferred qualifications include a bachelor’s/ masters degree in biotechnology, .
• freshers may apply . if from biotechnology graduate.