Technical Service Delivery Manager

*Company Overview* Advanced Legal Systems, Inc. is a specialized technology consulting firm dedicated to serving law firms. We focus on delivering innovative solutions that enhance legal operations, with a commitment to fostering growth and expertise within our team. *Job Overview * This is a hands-on leadership role within a growing MSP serving private law firms nationwide. The Service Delivery Manager will: * Serve as final technical escalation * Lead and manage the engineering team * Drive consistency and accountability in technical execution * Own delivery of complex infrastructure and security projects * Represent the firm in high-level client technical discussions This role is approximately 4050% billable, focused on advanced engineering and strategic project work.

This job will travel 10% of the time to visit our clients. You will be publicly positioned as the technical leader of the organization. *About Advanced Legal* Advanced Legal is an IT services company that provides a full suite of Professional and Managed Services to help our legal customers save money and grow their law firms. Advanced Legal provides legal-specific technology and data center infrastructure expertise; world-class IT consulting, and managed and support services.

We ensure our customers IT investments create value and realize high returns. Advanced Legal hires extraordinary people who strive to make a difference. Our success is in large part due to our outstanding talented and dedicated employees.

If you thrive on transformation, empowerment to make a difference, and identification of solutions in an innovative environment, we want you to join our team. About the Culture Our Core Values: Work Diligently Remain Accountable Always Empathetic Find the Yes Our Service: We strive to be recognized as the most trusted and respected technology partner. We deliver excellence through complete legal technology solutions, from the smallest daily activities to the largest mission critical projects. *Key Responsibilities* *Technical Leadership & Escalation* * Act as final escalation point for complex technical issues * Lead root cause analysis and permanent remediation planning * Ensure technical standards are consistently executed * Drive improvement in documentation and operational discipline * Make technical decisions and provide clear direction to the team *Engineering Team Management* * Manage day-to-day technical operations of the engineering team * Conduct regular one-on-ones and performance coaching * Review ticket quality and technical execution * Enforce patching, monitoring, and backup standards * Identify training needs and elevate team capability * Participate in hiring and onboarding of new technical staff *Technical Competencies* *Networking & Firewall Engineering* * SonicWall configuration and firmware lifecycle management * HA firewall configuration and failover troubleshooting * Juniper firewall management and CLI-based upgrades * Site-to-site VPN configuration and troubleshooting * NAT, subnetting, and public IP configuration * Azure Network Security Group (NSG) configuration *Azure & Virtual Desktop* * Azure Virtual Desktop (AVD) deployment and troubleshooting * Nerdio host pool and image management * Azure VM deployment and configuration * VPN connectivity between Azure and on-prem environments * Azure infrastructure troubleshooting and optimization *Backup & Business Continuity* * Datto BCDR configuration and restore testing * Azure Backup configuration and validation * SaaS backup implementation * Disaster recovery validation and documentation *Endpoint & Security* * ThreatLocker policy management and troubleshooting * Patch management optimization across servers and workstations * Windows Update policy configuration * Intune device enrollment and compliance configuration * BitLocker enforcement and troubleshooting * Conditional Access implementation support *Required Experience* * 57 years of infrastructure engineering experience * Prior MSP experience strongly preferred * Demonstrated experience mentoring or leading engineers * Advanced firewall experience (SonicWall, Juniper, or equivalent) * Strong Azure and Microsoft 365 experience * Experience with backup platforms (Datto or similar) * Experience with Intune or endpoint management platforms * Strong troubleshooting and analytical skills * Ability to communicate confidently with both engineers and clients *Client-Facing Requirements* * Lead complex infrastructure and security projects * Scope and plan advanced upgrade initiatives * Participate in Quarterly Business Reviews (QBRs) * Communicate technical risk and recommendations clearly * Build trust with client stakeholders *Education and Certification* * Bachelor's degree (B.A.) from four-year College or university in a technical area of study; or one to two years related experience and/or training; or equivalent combination of education and experience. *Company Expectations* * Uphold company culture and mission statement. * Exhibit exceptional customer service skills within company guidelines. * Possess a positive attitude, motivation and ability to learn. * Display strong work ethic relative to punctuality, discipline and a sense of responsibility. * Ability to work collaboratively, communicate effectively, and display commitment. * Practice multicultural sensitivity and awareness. * Ability to take constructive feedback with adaptability and flexibility. * Exercise excellent planning and organizational skills. * Demonstrate critical thinking and decision-making abilities. * Capable of time and priority management. * Goal oriented with strategic goal and effect reasoning. * Business savvy mind with critical thinking, investigation and research skills.

Pay: $90,000.00 - $105,000.00 per year Work Location: In person by Jobble