Technical Customer Success Manager (Creator Economy) - Global Remote | SaaS

Build It Clean. Launch It Right. Scale It Stable.

Creators move fast. But when things break, lag, misfire, or fail to integrate, momentum stalls. That’s where you come in.

You don’t just love the launch moment—you love what happens before it. Structure , Configuration , ensuring the launch passes review the first time. Responsibilities Manage a portfolio of approximately 45 creators, primarily US-based.

Troubleshoot complex platform configurations. Review integrations and automation logic. Advise on backend setup to support scale.

Diagnose root causes behind feature friction. Guide creators through technical implementation decisions. Partner with Product on advanced use cases.

Translate technical possibilities into clear action. Escalate technical blockers with structured documentation. Ensure adoption of SDK updates or platform changes.

Run technical launch‑readiness reviews. Review crash logs and performance signals. Identify recurring friction patterns across portfolios.

Validate new feature releases before wider rollout. Monitor compliance updates from Apple and Google. Document technical best practices.

Improve implementation playbooks. Support expansion conversations with technical credibility. Partner cross‑functionally with Product and Engineering to strengthen platform reliability.

Long‑Term Architecture Refine technical onboarding playbooks. Reduce bug volume and technical churn drivers through smarter process design. Improve QA and submission workflows.

Increase feature adoption by supporting customers through major version upgrades. Shorten time‑to‑launch for complex builds. Improve integration success rates.

Strengthen scalable documentation systems and internal knowledge loops. Elevate the technical maturity of the creator base. Qualifications At least 2+ years in Technical CSM, Solutions, or SaaS implementation roles.

Strong track record supporting SaaS or app‑based platforms. Confident discussing APIs, integrations, automation logic. Proven experience managing multiple concurrent launches.

Ability to translate complexity into clarity for customers. Structured, analytical, and calm under ambiguity. High‑touch customer experience focus.

Strong written documentation skills. Pattern recognition before issues become recurring. Preferred Background Experience with no‑code or low‑code ecosystems.

Comfort with provisioning profiles, certificates, metadata. Understanding of backend logic without writing production code. Experience supporting Apple App Store and Google Play submissions.

Experience reviewing logs or crash reports. Strong in diagnosing systems over reacting emotionally. Thinking in workflows, not just conversations.

Thriving in fast‑moving product startup or scale‑up environments. Benefits Fully remote work. Global gatherings to meet the team in various locations.

Career growth: coaching, training, and conferences. Autonomy with impact: shaping how creators build and scale. Tech gear budget for high‑performance systems.

Time off: 24 paid vacation days and 10 celebration leave days. Paid parental leave. Diversity, equity, inclusion, and non‑discrimination.

Ready to Join? Apply now to contribute to a fast‑growing AI‑powered platform that empowers creators worldwide. #J-18808-Ljbffr