Technical & Application Analyst

Full-time, Permanent, Hybrid (2 days in the office per week) Tructyre is on a mission to "De-risk Britain’s Fleet." We are currently seeking a highly skilled and analytical Technical and Application Analyst to join our team. In this pivotal role, you will support, manage, and maintain the core systems that underpin our nationwide production services. You are a technical expert who can bridge the gap between business problems and technological designs, ensuring our infrastructure is resilient, scalable, and aligned with both UK and European Group objectives.

Key Responsibilities as a Technical & Application Analyst: Provide thorough technical systems support to both internal and external customers. Identify operational problems, documenting methods of troubleshooting and correction for future use in the form of work instructions. Troubleshoot, resolve, implement or escale Incidents, service requests or alerts as required.

Follow IT Service Management Processes as dictated by SOPs. Ensuring all IT systems function within the parameters of the SLAs. Problem solving and new solution design, implementation and support.

Maintenance and support, project work and delivery of multiple platforms and systems. Act as primary project resource within areas of SME knowledge. Creation and maintaining the IT processes.

Help and support the Application Super Users Group. Build and maintain effective working relationships with colleagues in the UK and Europe. Requirements for a Technical & Applications Analyst: Experience working within ITIL Framework of Service Management.

Expert in Windows architecture and environment. Active Directory and LDAP. Expert in Microsoft Azure including solutions such as ADF.

SQL Server and/or Postgres (Infrastructure and DBA Activities). Familiar with networking topologies, networking hardware and exposure to network standards and network protocols. Disaster Recovery and BCP Planning.

Automated scripting skills (PowerShell, VBScript) as well as general scripting. Benefits as an IT Service Delivery Manager: Additional holiday days for long service Pension Scheme matched contributions up to 4.5% of basic salary Life Insurance Enhanced Maternity & Paternity pay Company Sick Pay Scheme Refer & Earn Programme Employee Assistance Programme #J-18808-Ljbffr