Technical Account Manager – EMESA North, German-speaking

• Guide new customers from contract signature to production in under six months through architecture guidance, best practices, and use-case design
• Work alongside onboarding managers, FDE/PS teams, or partners during customer onboarding
• Prioritise and manage a tiered portfolio of enterprise accounts
• Deliver QBRs, release briefings, and technical roadmaps
• Drive value realisation against customer ROI targets
• Identify expansion and usage signals and communicate them to account teams
• Protect customer retention across the portfolio
• Advocate for customers within Product and Engineering through the structured feature-request process
• Contribute demos, reusable assets, architecture designs, and enablement content
• Ensure customer interactions reflect Gravitee's values of Passion, Hold Nothing Back, and Professionalism

Requirements

• Customer-facing technical role at a SaaS or infrastructure vendor (TAM, post-sales Solution Architect, Solution Engineer, or PS)
• Working grasp of value realisation, retention, and expansion
• Proven experience managing a book of enterprise accounts and prioritising under competing demands
• Real depth in APIs, integration, and cloud-native platforms
• Hands-on implementation experience using Docker and/or Kubernetes
• Solid understanding of API security and IAM protocols, including OAuth2, OIDC, JWT, and SSO
• Exceptional ability to communicate from engineer to executive and build trusted advisory relationships
• Ability to scope engagements, hold boundaries, and escalate effectively
• Willingness to travel to customer sites one to two times per month
• German-speaking is a must-have
• Kafka or event-streaming experience desired
• Exposure to LLM Gateways, MCP, A2A, or agent identity/authorisation patterns desired
• Scripting or development background in Java or Python desired
• Startup or scale-up experience desired

Core Competencies

Demonstrates expertise in managing enterprise accounts, driving customer value realization, and ensuring retention through effective communication and relationship-building. Proficient in API integration, cloud-native platforms, and hands-on implementation with Docker and Kubernetes.

Highest-signal resume keywords

• Customer-Facing Technical Role
• Enterprise Account Management
• API Integration and Security
• Hands-On Implementation with Docker and Kubernetes
• German-Speaking

Hard Skills

• API Integration
• Cloud-Native Platforms
• Value Realisation
• Retention Management
• Docker
• Kubernetes
• API Security
• IAM Protocols
• Java
• Python

Soft Skills

• Exceptional Communication
• Relationship Building
• Advisory Skills
• Escalation Management

Industry Keywords

• SaaS
• Infrastructure Vendor
• Post-Sales Solution Architect
• Solution Engineer
• Technical Account Manager

Tools & Technologies

• Kafka
• Event-Streaming
• LLM Gateways
• MCP
• A2A

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