Tech Customer Support Advisor required for Cloud Solutions Co D18

Job DescriptionCustomer Technical Support Specialist Location: Sandyford, Dublin 18 Our client is a leading Cloud Solutions company specialising in email and data security services, supporting customers across Ireland and internationally. They are seeking a motivated Customer Technical Support Specialist to join their team and develop their career within the growing cloud and cybersecurity sector. Key Responsibilities Provide frontline technical support via phone, email and ticketing systems.

Troubleshoot, diagnose and resolve customer technical issues. Set up and configure email accounts. Develop expertise in email, DNS, MX records, anti-spam, anti-virus and anti-phishing technologies.

Educate customers and provide excellent customer service. Work collaboratively within the support team. Participate in an out-of-hours support rota.

Requirements Minimum 2 years experience in IT technical/customer support. Strong troubleshooting and problem-solving skills. Understanding of networking, DNS and MX records.

Experience with support desks and ticketing systems. Excellent written and verbal English. Strong customer service and communication skills.

Excellent attention to detail and analytical abilities. Must be living in Ireland with the right to work. Microsoft Suite/365 and Active Directory experience is advantageous.

Whats on Offer €36,000 €38,000 salary. Excellent benefits package. Immediate start.

Career development in cloud and cybersecurity. Supportive and collaborative team environment. To apply, please contact Richard Minchin on the Lex Consultancy team.

Please note only candidates that match the minimum job requirements above will be contacted for this role. Skills: IT technical/customer support Exp support desks and ticketing systems Microsoft Suite/365 TPBN1_IJ