System Analyst

Experience level: 7+ Years Job Description: Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements. Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow. Provide documentation of all processes and training as needed.

Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms. Perform design, implementation, and upgrades of information systems to meet the business and user needs. Implement best practices for scalability, supportability, ease of maintenance, and system performance.

Excellent knowledge in Insurance domain, especially Group Insurance. Well versed with the IT ecosystems of Insurance Industry including Policy Admin, Claim Admin, and Onboarding systems. Excellent knowledge on how Insurance products are offered in the US and its administration process.

Extensive experience working with a variety of tools and processes in Insurance Customers pertaining to Customer Implementation. Very good understanding of Enrollment, Billing, Payments, Commissions, and Claims adjudication processes in Group Insurance. Possess technical knowledge on Integration of various IT systems, especially the hybrid architecture of legacy and digital applications.

Experience in working with latest technologies like SalesForce, Workday to track day in life production operations. Innovative and able to suggest optimization techniques to make production operations more efficient ensuring Faster Time to Market. Experience in implementing complex workflows as part of Customer Onboarding process.

Able to quickly grasp the business mappings across products, policies, and plans and implement cases within a short period of time. Extensive experience in partnering with technical support, Development, and testing teams to propose enhancements to business stakeholders. Possess hybrid skills of both a Business Analyst and Technical Specialist with hands-on experience with Insurance Clients.

Minimum Mandatory Skills: SalesForce, Workday, data mapping, Group Insurance #J-18808-Ljbffr