Support Service Delivery Manager

GovCIO is currently hiring for a Service Delivery Manager for our Health and Civilian team. The Service Delivery Manager leads enterprise IT operations and infrastructure programs supporting federal government agencies, including mission-critical environments. This position is fully remote.

Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs. Participates in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract.

Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance. Develops new business or expands the product line with the customer. Directs the work of employees assigned to the program from technical, manufacturing and administrative areas.

Manages one or more programs of size and complexity, may manage an operating/field office, and supervises professional and technical personnel performing in their customary disciplines. Prepares manpower staffing plans, including skill and labor mix, to support contract operations. May be responsible for recruiting, interviewing, and hiring staff.

Monitors contract, subcontract, and funding; prepares forecasts of program financial performance. Acquires follow-on business associated with areas of responsibility and supports new business development by leading major proposals personally, or through subordinate program/project managers. Bachelor's with 12+ years (or commensurate experience) Experience Managing IT operations.

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people.

We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? Interview & Hiring Process Virtual video interview conducted via video with the hiring manager and/or team During the Hiring Process Verification of your employment history (past 7 years), based on information provided in your application In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity.

The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Location US-Remote Category Project/Program Management Position Type Full-Time #