Support Analyst

About Groupe SII At Groupe SII , we believe technology should serve people — not the other way around. As a leading international IT and engineering services company, we’re proud to collaborate with some of the most innovative companies across industries. With over 14,000 professionals in 20+ countries, we foster a culture that encourages creativity, agility, and shared success.

Join us and be part of an organization where your ideas matter, your growth is prioritized, and your expertise drives real-world impact. Direct Responsibilities Release Management Adhere to deployment procedures define by Change Management Board and Team’s guideline Ensure Deployment package adhere to packaging standards Reviewed and validate deployment packages rollback procedures Ensure only the requested deployment packages are deployed. Post deployment support - issues are escalated and communicated to stake holders.

Review and troubleshoot deployment issues with Developers/ Analysts if required. Environment Management Provide technical leadership and consultation for projects Accurate and timely reporting on progress status Contribute to the delivery of projects and change to budget and schedule, and to agreed criteria for success Meet the requirements of ISAE3402 and other audits, by ensuring compliance with the project methodology and with policies Ensure adherence to group policies and best practice with regards to IT Development, Security, Change and Quality across Development, Test, Production and BCP environments. Ensure proper segregation between non-prod and production environments Ensure the IT operational aspects are part of any solution Ensure software components that are developed, satisfy key architecture principles (eg reliability, robustness, scalability, modularity etc), and are in line with industry best-practices (where possible).

Pro-active management of risks, issues and scope change Interpersonal Skill Working to instill ownership, shared decision-making and seeks to improve quality, service and productivity Effective teamwork through collaboration, enabling the sharing of skills, experience and ideas Developing strong belief in Client Focus Ensure that all mandatory training (e.g. Financial / Compliance / Security) is completed on time. Contributing Responsibilities Be a Good Team player and ensure to work along with the team and contribute to overall success of the Team.

Guide and help the junior resources with the Technical Knowledge. Ensure all the Business\Stake holder queries are addressed with proper clarity . Technical & Behavioral Competencies Technical Competencies Required: 5+ year experience in a support role.

Experience in a technology change management capacity, preferably in the Financial services industry 3+ year experience with Microsoft products such as SQL Administrations - Install and manage multiple SQL Server instances in a clustered environment, SQL replication, SQL Reporting and Analysis Services (ability to read and write TSQL ) IIS administration Windows server administration Windows work station administration Microsoft Office Products Managing MSMQ Experience in organisations using some/ most of the following: Microsoft Sql Server (DBA & Scripting) .Net BizTalk Active Directory services DNS Windows clustering administration Web services VMWare IBM MQ CyberArk SharePoint Scripting languages - Powershell, command shell Terminal Server/ Citrix or AppV Administration DevOps /Agile / Continuous Integration /TFS Service Now Financial (vendor) applications such as Hiport pControl Behavioural Competencies Planning & Execution - Establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards. Strategic decision making - Identifies and understands issues, problems and opportunities.

Takes action that is consistent with the strategic direction of the organization. Recognises the short- and long-term consequences of decisions on the organisation’s strategic direction. Commercial Focus - Demonstrates awareness of the wider business market and the need to drive actions that lead to profitability.

Understands how their contribution to business objectives can impact on profitability. Financial decision making - Undertakes actions requiring the analysis of financial information. Develops alternative courses of action that are based on logical assumptions and factual information, and that take resources into consideration.

Client Focus - Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market Negotiation – Uses professional, commercially focused negotiation strategies that gain all parties' support and acceptance and lead to a positive outcome for the organisation. Team Orientation - Works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners Impact & influence - Creates a positive and professional impact on others. Uses effective strategies to win others over.

Exhibits persuasive representation of team and business objectives. Resilience - Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations.

Specific Qualifications: Experience o Technical support experience in Production or testing environment o Experience working with multiple teams across several IT platforms o Experience working with teams across several locations / time-zones including offshore o Excellent problem solving skills o Attention to detail o Basic understanding of ITIL and change management methodology o Ability to assess deployment/ change risks o Experience in custody or back-office administration for the funds management industry o Excellent verbal and written communication skills Skills Referential (Required knowledge, skills and abilities) Technical Skills: Sql DBA IIS Admin Windows Administration Middleware Cloud Infra knowledge (preferred) Behavioral Skills: Ability to collaborate / Teamwork Attention to detail / rigor Ability to deliver / Results driven Creativity & Innovation / Problem solving Education Level: Bachelor Degree or equivalent