Supply Chain Process Manager

Position Summary Reporting to the Director, Supply Chain Process & Digital Transformation, this role bridges strategy, operations, and digital enablement to ensure process change creates sustained business value. Key Responsibilities Design and evolve end‑to‑end Supply Chain process architecture (Tier 1–4) aligned to business outcomes and transformation priorities. Translate strategic objectives such as growth, cost‑to‑serve reduction, and resilience into executable process designs and operating models.

Define clear business rules, decision logic, handoffs, and controls that enable orchestration and automation. Lead business process design for enterprise workflow and business process management platforms such as Pega. Partner with Supply Chain, Information Technology (IT), and architecture teams to ensure business intent is accurately implemented.

Establish and monitor process performance metrics to drive prioritization, continuous improvement, and value realization. Enable a shift from functional silos to end‑to‑end process ownership across the Supply Chain. Required Qualifications 5–8+ years of experience in process management, business process transformation, operational excellence, or digital enablement.

Hands‑on experience with BPM, workflow, or orchestration platforms (Pega strongly preferred; Appian, ServiceNow, Camunda, or equivalent). Proven ability to translate business strategy and operational objectives into executable process designs. Experience partnering closely with IT and technology teams on digital implementations.

Strong end‑to‑end process design skills with the ability to operate beyond functional silos. Ability to clearly articulate business rules, decision logic, and workflows. Bachelor’s degree in Business, Operations, Engineering, Information Systems, or a related field.

Preferred Qualifications Supply Chain domain experience across planning, order management, procurement, fulfillment, logistics, or service supply chain. Experience supporting enterprise process orchestration or workflow enablement initiatives. Familiarity with process performance measurement, automation coverage, and exception management.

Certifications in Lean, Six Sigma, Business Process Management (BPM), or process improvement disciplines. Experience contributing to reusable standards, templates, and process design best practices. Comfort operating in ambiguous, evolving transformation environments.

Pay Range The annual pay range for this position in Canada is $71,800 - $114,800. Benefits Comprehensive medical, dental, and vision plans. 401(K) (USA) and DCPP (Canada) with company matching. Employee Stock Purchase Program (ESPP).

Employee Assistance Program (EAP). Paid holidays, paid sick leave, and vacation time. Paid Family Leave and other leaves of absence.

Equal Opportunity Statement Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. #J-18808-Ljbffr