Student Success & Wellbeing Coordinator

Join one of the fastest-growing overseas education consultancies and become part of a passionate team dedicated to helping students achieve their global education aspirations.

Key Responsibilities

• Provide ongoing support to students throughout their study journey, ensuring a smooth transition and positive student experience.
• Assist students with post-arrival needs, including accommodation guidance, orientation, local services, and general settlement support.
• Coordinate student wellbeing initiatives and connect students with appropriate academic, personal, and support services when required.
• Respond to and resolve student enquiries and concerns promptly, professionally, and empathetically, escalating complex matters where appropriate.
• Maintain regular communication with students through phone, email, messaging platforms, and scheduled check-ins to monitor their progress and wellbeing.
• Foster strong relationships with students, educational partners, and internal teams to enhance student satisfaction and engagement.
• Maintain accurate records of student interactions, case notes, and follow-up activities using the organization's systems.
• Identify students who may require additional support and proactively coordinate appropriate interventions.
• Collaborate with academic, admissions, and administrative teams to ensure seamless delivery of student support services.
• Contribute to student engagement activities, workshops, orientation programs, and wellbeing initiatives.
• Ensure all student information is handled confidentially and in compliance with organizational policies and data protection requirements.
• Deliver an exceptional post-enrolment service that promotes student success, retention, and positive outcomes.

Required Skills & Qualifications

• Bachelor's degree in Education, Psychology, Social Sciences, Business Administration, Counselling, Student Services, or a related field.
• 0–3 years of experience in student services, education, customer support, wellbeing coordination, or a related role is preferred.
• Excellent verbal and written communication skills with the ability to build rapport with students from diverse cultural backgrounds.
• Strong interpersonal, empathy, and active listening skills.
• Excellent organizational and time management skills with the ability to manage multiple student cases simultaneously.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office and experience using CRM or student management systems is an advantage.
• Ability to work collaboratively within a multidisciplinary team while managing responsibilities independently.
• High level of professionalism, confidentiality, and attention to detail.
• A genuine passion for student success, wellbeing, and delivering outstanding student support services.