Student Accounts Manager

Virginia Union University (VUU) is a distinguished private institution founded in 1865 that proudly upholds a legacy of academic excellence and community engagement. With a historic 86-acre campus, it offers a dynamic and nurturing environment for its 1,568 undergraduate and graduate students. Virginia Union University is recognized in the 2024 edition of U.S.

News & World Report, holding a prestigious position as 39 among Historically Black Colleges and Universities. Five fundamental principles (core values) guide Virginia Union University. Each principle is essential to our ability to provide a Best-In-Class educational experience for students, faculty, and staff.

These principles help our community understand the right path to fulfilling our institution's mission. The principles are Innovation, Spiritual Formation, Integrity, Diversity & Inclusion, and Excellence. The Student Accounts Manager oversees, manages, and facilitates key departmental functions in the Cashier's Office including: tuition and fee billing, payment processing, receivables management, third-party billings, installment payment plans, disbursement of financial aid and credit balance refunds and IRS Form 1098-T.

This position ensures compliance with all federal, state, and institutional regulations related to student accounts and participates on various committees to support successful outcomes for students and the institution. Key Responsibilities Establish and manage payment channels for education related expenses and oversee refund, cash receipt, and bank deposit operations/reconciliations for the Cashier's Office. Provide and develop customer service/counseling standards - Responding to calls, emails, and inquiries from families, students, campus departments, & external agencies.

Responsible for maintaining professional training in the areas of A/R billing and collections, e-commerce, and supporting staff with professional development opportunities. Coordinate general collection outreach efforts via email, mail, telephone, and other emerging communication technology platforms. Maintain and update billing tables in the University's financial system to assure all revenue and expenses are reflected appropriately in the general ledger.

Serve as the principal liaison to partners and vendors associated with students accounts and merchant services, including, but not limited to, payment processing companies and collections agencies. In addition, this position is the principal audit liaison for student financial services and ensures the timely and accurate completion of audit requests. Education Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

At least 3-5 years of experience in student accounts, accounts receivable, or financial services, preferably in higher education. Must be able to lift 10 pounds. Application Process Candidates are required to submit their resume, four professional references and a cover letter.

The application review will begin immediately and continue until the position is filled. A background investigation and reference check will be required prior to employment. For any questions or concerns, please contact [email protected].

Equal Opportunity Employer Virginia Union University is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information about Virginia Union University, visit VUU About Page