Sr. Manager, Software Development, Multichannel Commerce and Fulfillment (MCCF)

Sr. Manager, Software Development, Multichannel Commerce and Fulfillment (MCCF) MCCF Outbound Fulfillment Tech (Shipping & Delivery Tech) is responsible for the tech stack and product capabilities enabling seamless outbound order fulfillment and delivery—from generating accurate delivery promises shown to merchants and shoppers at order confirmation, to shipping orders, to facilitating real‑time order tracking. This role is part of a transformational initiative building a decoupled, flexible fulfillment offering that serves diverse customer cohorts (SMBs, Enterprises, Marketplaces, 1P/3P integrations) while delivering competitive shipping costs, industry‑leading delivery performance, and custom experiences at world‑class scale.

As a Software Development Manager on the MCCF Outbound team, you will lead technical strategy for a system operating at massive scale—processing tens of millions of units annually across a rapidly expanding merchant ecosystem—while maintaining exceptional reliability and near‑continuous availability across all integration interfaces. Your architectural decisions directly impact developer and integration experience across EDI, REST, and GraphQL channels serving a merchant base that spans independent brands, global marketplaces, and enterprise retailers. Key Responsibilities Lead the technical organization of SDMs and software engineers.

Own end‑to‑end architecture, design, implementation, support, and evaluation of technology‑focused tools and services. Provide leadership and innovation in the design and implementation of services to enable new products and services. Evaluate complex business and technical requirements, and communicate inherent risks and solutions to technical and non‑technical business owners.

Act as point of contact for communications dealing with project deliverables, setting expectations, managing priorities, technologies, human factors and management issues. Establish consistent project‑management processes, standards and guidelines in the execution of program‑wide security efforts. Engage enterprise‑wide teams as needed with a focus on results.

Effectively hire, develop and manage performance of the team. Qualifications 10+ years of engineering experience. 5+ years of engineering team management experience. 10+ years of planning, designing, developing and delivering consumer software experience. Experience partnering with product or program management teams.

Experience managing multiple concurrent programs, projects and development teams in an Agile environment. Experience designing and developing large‑scale, high‑traffic applications. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is US $220,100.00 – $297,700.00 annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. Location: USA, AZ, Tempe #J-18808-Ljbffr