SOC Manager

IMPORTANT:

• THIS IS A SOC ROLE.
• No recruiters or recruitment agencies, please.
• You must be UK based. We cannot provide visa sponsorship.
• Previous experience working as a SOC Manager within a Managed Security Service Provider (MSSP) is mandatory. Applications that do not meet this requirement will not progress.

Overview:

Salary: £75,000+, depending on experience.

️ Holiday: 24 days, pro rata, plus your birthday off, bank holidays and one additional day for every 12 months you stay with us.

Working Together: Three days per week in our Canary Wharf office, 39 floors up , with flexibility for the remaining two days.

️ Working Hours: 40 hours, Monday to Friday, with occasional support for serious incidents outside normal hours.

Training: An individual training plan and budget for one professional certification or course each year.

Socials: Regular drinks, team activities and the occasional bit of axe throwing.

Start Date: October 2026.

Minimum Requirements

You must meet all five requirements below. Please do not apply if you do not.

1. Mandatory MSSP experience: You must have previous experience working specifically as a SOC Manager within an MSSP, delivering security operations services to multiple external clients rather than managing only an internal SOC.

2. Technical security operations experience: You must have strong practical knowledge of SIEM, EDR/XDR, incident investigation and response, detection engineering, alert triage, threat intelligence, threat hunting, SOAR, automation and SOC reporting. Experience with Microsoft Sentinel, Microsoft Defender XDR and the wider Microsoft security ecosystem is strongly desirable.

3. Fluent business English: This is a senior, client-facing role. You must communicate complex security and operational matters clearly and confidently in spoken and written English, including executive briefings, incident communications, governance meetings and formal reports. Communication skills will be assessed during recruitment.

4. Location: You must live within approximately 90 minutes’ commuting distance of Canary Wharf, London.

5. Education: A technical academic background in computer science, cyber security, information security, software engineering or a related field is desirable. A degree is not mandatory and equivalent professional experience or qualifications will be considered.

About CyPro

• CyPro is an innovative cyber security business with a shared mission: to redefine cyber security for small and medium-sized businesses.
• Our founders, Jonny and Rob, built their early careers delivering cyber security for large enterprises and central government. They saw a need for a different approach for smaller organisations.
• We help clients prevent attacks, secure larger customers and scale confidently. This role offers the opportunity to shape a growing SOC alongside experienced professionals.

The Role

• As SOC Manager, you will be accountable for the day-to-day delivery of CyPro’s 24/7 managed detection and response services across a portfolio of clients.
• You will lead SOC Analysts, maintain operational quality and act as a senior client contact.
• You will own service performance, incident escalation, detection coverage and continuous improvement.
• This is not a role where you simply supervise an alert queue. You must understand the technology, challenge poor-quality output and continually improve the service.
• All CyPro employees are expected to be strong problem-solvers, adaptable and comfortable taking ownership in a fast-paced environment with limited guardrails.

Client Delivery and Service Management

• Own managed detection and response delivery across a portfolio of clients.
• Act as the primary operational escalation point for clients and internal teams.
• Lead service reviews, governance meetings and executive briefings.
• Present incidents, trends, risks and recommendations clearly and commercially.
• Own performance against SLAs, KPIs and contractual commitments.
• Monitor incident trends, detection coverage, alert volumes, false positives and response performance.
• Create service improvement plans where quality falls below expectations.
• Lead client onboarding and service transition, coordinating deployment, documentation and stakeholders.
• Manage major incident escalations and ensure responses are controlled, communicated and documented.

Team Leadership and People Management

• Line manage and develop SOC Analysts and Senior SOC Analysts.
• Set clear expectations and hold team members accountable for quality and timeliness.
• Conduct one-to-ones, performance reviews and career development discussions.
• Build development plans and support career progression.
• Review investigations, incident reports and client communications.
• Manage workload, capacity, priorities and operational coverage.
• Support recruitment, assessment and onboarding.
• Act as a role model for professionalism, ownership and delivery quality.