Site Reliability Engineer

Site Reliability Engineer - New Relic Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA. We're seeking skilled Site Reliability Engineers to Configure, administer, and optimize the New Relic observability platform across enterprise applications and infrastructure. Implement Application Performance Monitoring (APM), Infrastructure Monitoring, Browser Monitoring, Mobile Monitoring, Synthetic Monitoring, and Log Management. Develop custom dashboards, alerts, Service Level Indicators (SLIs), and Service Level Objectives (SLOs). Monitor application health, infrastructure performance, and user experience proactively. Analyze performance bottlenecks and work with development and infrastructure teams to resolve issues. Participate in incident response, root cause analysis (RCA), and post-incident reviews. Automate operational tasks using scripting and Infrastructure as Code (IaC). Support production deployments and release validation activities.

Build and maintain observability standards and monitoring best practices. Collaborate with DevOps, Cloud, Infrastructure, Security, and Application teams to improve platform reliability. Required Technical Skills New Relic One Platform Application Performance Monitoring (APM) Infrastructure Monitoring Browser Monitoring Mobile Monitoring Synthetic Monitoring Distributed Tracing Log Management Error Tracking Workloads Service Maps New Relic Query Language (NRQL) Dashboard and Alert Configuration