Showroom Manager

About the Role Ernesta is looking for an experienced Showroom Manager (Showroom Leader) to join the foundational Customer Experience and Sales Team. You will be a key hire as we build our retail footprint and help create an enjoyable, frictionless, and industry-defining rug buying experience. What You’ll Do Team Management: Lead, motivate, and inspire while developing a high‑performing showroom team.

Set the industry standard for customer experience and sales through follow‑up and outreach. Implement performance management strategies, set clear expectations, provide coaching and feedback, and conduct performance evaluations. Deliver exceptional design and product expertise to customers.

Provide consumers and trade customers a high‑touch, personalized experience through multiple channels – in person, chat, text, email, video, phone. Sales and Customer Engagement: Meet and exceed sales targets by engaging customers, understanding their needs, and recommending suitable custom‑sized rugs. Coach the sales team to implement effective strategies for driving revenue and customer loyalty.

Actively grow the trade business through proactive outreach, networking events, and pre‑ and post‑order support. Manage customer inquiries, concerns, and feedback with professionalism and a solution‑oriented approach. Surprise and delight customers – exceed expectations and create memorable experiences.

Showroom Operations: Warmly welcome and assist customers, providing expert guidance on custom‑sized rug options and design choices. Cultivate a positive and inviting atmosphere to enhance the overall customer experience. Contribute to recruitment efforts by participating in selection, interviewing, and onboarding new team members.

Be the voice of the customer through collaboration and communication with cross‑functional teams. Utilize innovative technologies to help customers bring their projects to life. Oversee day‑to‑day showroom operations, ensuring it is well‑maintained, organized, and visually appealing.

Effectively manage the team’s schedule. Qualifications 5+ years of experience in a consumer‑facing role; 4+ years of direct consumer sales and/or account management experience is required. Demonstrated experience with sales coaching and understanding of the sales lifecycle.

Sales‑driven mindset with a track record of meeting or exceeding targets. Passionate about interior design and home décor. Proven experience in retail management.

Ability to work a flexible schedule, including weekends and holidays as necessary. Strong interpersonal and communication skills with the ability to build rapport with customers and team members. Detail‑oriented and organized, with the ability to manage multiple tasks simultaneously.

Solutions‑oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats. High level of proficiency working across multiple software tools including Salesforce, Google Suite, Shopify, Zoom, etc.

Great time management and organizational skills with a high level of accountability. Ability to establish and improve processes. Salary/Benefits This role offers a base salary, equity, PTO as well as medical, dental and vision insurance and 401(k).

The anticipated starting base pay for this role is between $90,000 and $120,000. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as experience, education, and skills.

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr