Shop Leader - Crystal City

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food all at the highest level Provide direct leadership during assigned shifts, ensuring efficient workflow and high team performance Serving as an ambassador of CYM VIBES and owning all guest experience moments, ensuring satisfaction and exceptional service Proactively solving any problems that arise and always taking initiative to keep the shop running at its best, most efficient capacity Manage and lead team members through regular VIBE Ups, on-the-job training, coaching, and motivation to deliver great guest experiences Support and enforce CYM’s high operational standards by holding yourself and your team accountable to checklists, recipes, and standardized tools Maintain cash handling procedures, including processing transactions and daily financial reporting Collaborate with your General Manager and fellow leaders to create a positive, inclusive, and efficient work environment Assist in managing and maintaining the shop’s cleanliness, organization, equipment, and physical space—including storage, R act as a model of compliance in handling incidents, emergencies, and escalating employee or guest issues appropriately If there is an issue (call-outs, emergency), the Shop Leader will solve it in the best interest of the shop and escalate to Management including General Manager and District Manager Work as a FOH Team Member or Kitchen Supervisor on some shifts to stay hands-on and lead by example As a CYM team member, you’ll make an impact by: Creating extraordinary moments for guests Contributing to our business with your ideas and feedback Supporting and lifting up our communities and neighborhoods Mentoring and developing your staff Being yourself and making genuine relationships with other team members and guests You’ll be a great addition to the CYM team if you: Have 1-2 years experience in a shift leader or keyholder role Have ServeSafe Manager’s Food Safety Certification Are hospitality-oriented and hold a passion for the guest experience Take initiative, you’re proactive, and can think of the big picture Have high-energy, positive can-do attitude that thrives in fast-paced environment Treat others with kindness and respect Are a team player and always willing to help others Work calmly and effectively under pressure; seek to solve problems Communicate clearly and efficiently; Proven coaching and leadership skills for a diverse staff Can work flexible shifts and schedules, inclusive of weekends and holidays.

Must complete a background check Physical Requirements: May stand for long periods of time May lift up to 50 pounds Must be able to bend and reach overhead often Must possess dexterity to handle tools and equipment Must be comfortable working in temperatures ranging from hot to cold May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision is required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions You’ll love working at CYM because: Hourly wage: $21.95/hour tips when working Shop Leaders shifts. With tips, your pay is likely to range from $27-29/hour. Exciting opportunities for growth and development!

With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career. Great people, real support, and incredible VIBES. We’re focused on a positive, people-first culture where everyone feels they belong and they’re supported.

You’ll find a team that’s welcoming, celebrates wins together, and most importantly, keeps things fun every day! Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff averaging 30 hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more. Never work nights!

We open early, wrap up early, and make space for real work-life balance. Our morning and afternoon hours mean you’ll have your nights free to live your life and prioritize what matters most. We provide equal opportunities to everyone who works for us and every applicant.

We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members. Powered by JazzHR