Shift Leader

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures,

Duties and Responsibilities 

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.

  Performs assigned

  work station

  duties such as making quality products, follows all product

  preparations

  procedures

  and

  maintains

  established product holding times. 

• Consistently contributes to achieving the Company's product goal. Commits to meeting the needs and expectations of the restaurant's customers, minimizes customer

  complaints

  and responds appropriately to customer needs.

  Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.

• Exemplifies and

  exhibits

  the Core Values,

  maintains

  a positive attitude, works well with others and is flexible and adaptable to change.

• Ensures adequate shift coverage for

  restaurant

  . Provides immediate feedback and corrects problems when

  identified

  . Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards,

  follows

  all policies and procedures related to shift management. 

• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately

  utilizing

  the FOCUS System. Execute cash management duties.

  Assist

  in the management of adequate inventory levels using the company's systems and guidelines to minimize loss.

Education, Experience & Certifications 

• High School diploma or GED preferred 

• Serv-Safe/Local or State Food Service Certification preferred 

• Previous

  restaurant shift lead experience preferred 

• Successful and stable employment history

• Must be 18 years of age or older 

• Must be able to work long hours (32+ hours

  generally required

  ), scheduled or unscheduled, which will include nights, 

•  weekends, and as emergencies arise 

• Ability to successfully perform the job duties of all positions in the restaurant.

Functional Skills

• Planning & Prioritization

• Communicates Effectively

• Process Improvement

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success

• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when

  it's

  difficult

• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first

• INNOVATE TO WIN - We champion and challenge for a better way in all we do

• HAVE FUN - We find joy, create meaningful

  impact

  and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We

  leverage

  data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence

• RESULTS DRIVEN – We focus on measurable outcomes by

  remaining

  optimistic, tenacious, and persistent even in the face of challenges

• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo

• BIAS FOR ACTION - We courageously lead, drive towards decisions, and

  maintain

  agility to meet the demands of our dynamic industry

• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that