ServiceNow ITOM Senior Developer

XPT Software Australia Pty Ltd | Contract

ServiceNow ITOM Senior Developer

Melbourne, Australia | Posted on 08/08/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

Key Responsibilities

• Design, develop, configure, and implement ServiceNow ITOMsolutions, including Discovery, Service Mapping, Event Management,CMDB, Cloud Discovery, and AIOps.
  
• Collaborate with Business Analysts, Architects, andstakeholders to understand business requirements and translate them intotechnical solutions.
  
• Configure and customize ServiceNow ITOM applications based onfunctional and technical specifications.
  
• Develop and maintain Discovery schedules, patterns, probes,sensors, and MID Server configurations to ensure accurate infrastructurediscovery.
  
• Implement and support Service Mapping solutions for businessservices, applications, and infrastructure components.
  
• Configure Event Management components, including event rules,alert correlation, alert aggregation, event transformations, operationalintelligence, and remediation workflows.
  
• Design and develop integrations between ServiceNow andenterprise tools such as Splunk, Dynatrace, SolarWinds, Azure Monitor,AWS CloudWatch, AppDynamics, and other monitoring platforms.
  
• Develop custom applications, workflows, Flow Designersolutions, Script Includes, Business Rules, UI Policies, Client Scripts,and REST/SOAP integrations.
  
• Support CMDB implementation and maintenance activities,including CI class creation, relationship mapping, identification andreconciliation rules, and data quality improvements.
  
• Develop automation solutions using ServiceNow Orchestration,IntegrationHub, Flow Designer, and scripting frameworks.
  
• Troubleshoot complex platform issues related to Discovery,Service Mapping, Event Management, integrations, and CMDB operations.
  
• Create technical design documents, configuration guides,deployment procedures, and operational runbooks.
  
• Participate in Agile ceremonies, including sprint planning,backlog refinement, code reviews, and release management activities.
  
• Support User Acceptance Testing (UAT), defect resolution,production deployments, and hypercare activities.
  
• Ensure platform performance, scalability, security, andadherence to ServiceNow development best practices.
  
• Collaborate with infrastructure, cloud, network, andapplication teams to improve service visibility and operationalefficiency.
  
• Provide technical guidance and mentoring to junior developersand implementation team members.
  
• Support CMDB governance initiatives and continuous serviceimprovement programs.
  

Required Skills & Experience

• 6-10 years of overall IT experience with 4+ years of hands-onServiceNow development experience.
  
• Strong experience with ServiceNow ITOM modules includingDiscovery, Service Mapping, Event Management, and CMDB.
  
• Hands-on experience with MID Servers, Discovery Patterns,Probes, Sensors, and Service Mapping implementations.
  
• Experience developing REST and SOAP integrations with externalsystems and monitoring tools.
  
• Strong understanding of CMDB data models, CSDM, Identificationand Reconciliation Engine (IRE), and CMDB governance.
  
• Experience working with cloud platforms such as AWS, Azure, andGCP.
  
• Knowledge of infrastructure technologies including Windows,Linux, networking, virtualization, databases, and middleware platforms.
  
• Familiarity with ITIL processes including Incident, Change,Problem, and Configuration Management.
  
• Experience with Agile/Scrum development methodologies andDevOps practices.
  
• Strong troubleshooting, debugging, and performance optimizationskills.
  

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