ServiceNow Engineer / Admin (AU Citizens)

ServiceNow Engineer / Admin (AU Citizens)

• XPT SoftwareAustraliaAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Position: ServiceNow Engineer / Administrator Role Overview

The ServiceNow Engineer / Administrator will be responsible for the day-to-day administration, configuration, and support of the ServiceNow platform. The role includes supporting implementations, deployments, upgrades, and ensuring the platform operates securely and reliably in a Government environment.

Key Responsibilities

• Administer and support the ServiceNow platform
  
• Manage users, roles, groups, and access controls
  
• Support ServiceNow implementations, deployments, and upgrades
  
• Perform platform configuration including workflows, forms, and UI policies
  
• Monitor system performance and resolve platform issues
  
• Support testing, deployment, and post-go-live activities
  
• Maintain technical and operational documentation
  
• Ensure platform compliance with Government security and governance standards
  

Required Skills & Experience

• 3+ years’ experience as a ServiceNow Engineer or Administrator
  
• Strong hands-on experience with ServiceNow administration and configuration
  
• Good understanding of ITSM and ITIL processes
  
• Experience supporting ServiceNow deployments and upgrades
  
• Ability to troubleshoot and resolve platform issues
  
• Strong communication and documentation skills
  
• ServiceNow certification (CSA or equivalent)
  
• Experience working in Government or regulated environments
  

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