ServiceNow AI Engineer

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking for ServiceNow AI Developer Position Position Details: Job Type: 1 year extendable contract with our client (payroll Avensys) Location: Remote Timings : Regular working hours, hybrid mode of work Yrs of Exp: 7+ years of relevant experience Key Responsibilities We are seeking an experienced AI Software Engineer to design, build, and deploy Generative AI solutions on the ServiceNow platform – our Customer Success Platform. In this role, you will partner with product owners, platform teams, and process stakeholders to translate real operational needs into reliable, secure, and measurable AI capabilities—spanning Now Assist skills, prompt engineering, Retrieval-Augmented Generation (RAG), and agentic workflows. You will own the end-to-end delivery lifecycle: discovery and solution design; implementation and integration across ServiceNow workspaces, portals, Flow Designer, and Integration Hub; evaluation and tuning; and production hardening with guardrails, observability, and cost/latency controls.

You will also contribute to reusable patterns and reference architectures (including MCP servers and connectors) that expose ServiceNow data and actions to external AI models while meeting enterprise security, privacy, and compliance requirements. Required Qualifications 7+ years of overall software engineering experience, with 2+ years in AI / LLM / Generative AI. Strong hands-on experience with the ServiceNow platform and its AI/ML capabilities.

Experience designing and deploying Now Assist skills, domain‑specific prompts, and RAG‑based solutions. Proven ability to build AI Agents and agentic workflows, including orchestration, guardrails, and multi‑step automation. Experience architecting MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models.

Hands-on experience building Claude skills and connectors to enable AI‑driven ServiceNow actions (record creation, case triage, data retrieval). Ability to integrate AI features into ServiceNow workspaces, portals, Flow Designer, Integration Hub, and custom applications. Strong programming skills in JavaScript/TypeScript and Python, with good knowledge of REST APIs, authentication/authorization, databases, and system design.

Preferred: ServiceNow CSA/CAD certifications, exposure to MCP ecosystem, and Performance Analytics. WHAT’S ON OFFER: You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to . Your interest will be treated with strict confidentiality. CONSULTANT DETAILS: Consultant Name : Uma AvensysConsultingPteLtd Privacy Statement: Data collected will be used for recruitment purposes only.

Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.