Service Manager

Service Manager (494341) Dublin, Republic of Ireland

A specialist manufacturer and provider of advanced commercial refrigeration solutions, supporting customers across Ireland and international markets. The business designs, supplies, installs, and maintains technically complex refrigeration equipment, with a strong focus on equipment reliability, service quality, and continuous product improvement. This is a senior, hands-on position combining field engineering leadership with responsibility for developing the structure, planning, and commercial performance of the service function.

Key Responsibilities:

• Lead complex installations, commissioning, fault diagnosis, and preventative maintenance across commercial refrigeration systems
• Manage service budgets, resource planning, engineer scheduling, and operational performance across the service team
• Introduce structured processes, KPIs, and service workflows to improve efficiency and consistency
• Manage third-party service partners and distributors, ensuring agreed service standards are maintained
• Act as the senior technical escalation point for customers and internal teams, including root-cause investigations and remote support
• Develop technical training, service manuals, and standard operating procedures while feeding field data back into Engineering and Manufacturing teams

Package:

• Company vehicle
• International travel opportunities
• Career progression opportunities

What You’ll Need:

• Previous experience servicing and troubleshooting commercial or industrial refrigeration systems
• F-Gas certification
• Experience managing engineering resources, service schedules, budgets, or operational processes
• Strong commercial awareness with the ability to manage service costs and operational budgets
• Excellent organisational, leadership, and problem-solving skills
• Full clean driving licence
• Willingness to remain hands-on in the field while also managing the strategic and administrative responsibilities of the service function

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