Service Manager (Seattle)

Evoqua, a Xylem brand - $10,000 sign on bonus, relocation assistance is available The High Purity Water Systems Technician/Engineer is responsible for the installation, commissioning, operation, troubleshooting, maintenance, and service of advanced water treatment systems Key Responsibilities Operational Leadership Lead day-to-day service operations across assigned territory or site(s) Ensure timely, high-quality execution of service work Drive operational excellence and continuous improvement initiatives Manage operational KPIs including service delivery, utilization, and backlog Safety & Compliance Promote and sustain a strong safety culture Ensure all safety standards, policies, and procedures are met or exceeded Act as a visible safety steward for field and branch operations Financial & Business Management Manage and understand P&L fundamentals Oversee financial metrics including: Revenue performance Accounts receivable (AR) Inventory and capital utilization Align operational decisions with profitability goals Customer Experience Anticipate customer needs and respond with agility Ensure high customer satisfaction and retention Act as an escalation point for service-related customer issues People Leadership Lead, develop, and retain service teams Drive accountability, engagement, and performance Coach and mentor employees to support growth and career development Foster a collaborative, problem-solving team environment Skills & Leadership Traits Proven leadership ability with field service teams Strong customer-centric mindset High accountability and ownership mentality Strategic thinker capable of balancing daily execution with long-term planning Financial acumen and operational discipline Strong communication and cross-functional collaboration skills Bachelor’s degree strongly preferred, or equivalent industry experience 5–7 years of technical or industrial service experience Minimum 3 years in a leadership or supervisory role Willingness to travel locally and overnight as required The estimated salary range for this position is $110,000 to $130,000, Annual 10% bonus and company vehicle. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position #LI-JRT05