Service Manager

Roman's, a neighborhood Italian restaurant in Fort Greene, seeks a Service Manager! What we offer: Competitive salary Subsidized medical, dental, and vision insurance at 90 days Industry-leading paid time off plans + paid family leave 401k plan access beginning at hire Monthly internal dining stipend Annual education allowance to support your professional growth Access to our Employee Emergency Assistance Program for added support Responsibilities include: In partnership with the management team and Director of Restaurant Operations, develop business strategies and plans that ensure alignment with short- and long-term objectives and translate those strategies into actionable goals for performance, growth, and annual operational planning Lead and manage 5 services per week ensuring our service standards are upheld Manage the ordering of supplies such as paper goods, bar supplies, and non-alcoholic beverages In partnership with the General Manager, lead FOH operations in accordance with achieving budgeted sales and operating costs, including actively engaging with monthly P&L statements and other financial tools to understand, and impact, sales and cost trends by: Monitoring staffing, workflow, and productivity in accordance with business demand to achieve budgeted labor costs Manage timecards, punch change requests, and time off requests Contributing to staff education to support a team of knowledgeable servers and bartenders Work as part of the the management team to stay current, engaged and solutions-oriented on facilities maintenance, including mechanical systems, cleanliness, pest issues, equipment, organization and compliance Work as part of the management team to: Develop and implement systems and processes that are effective, efficient, and compliant with all laws and internal policies Continuously recruit top talent to build an agile, diverse, and committed team, including identifying opportunities for cross-training and trailing candidates to evaluate their competency and skill level Resolve conflict and employee performance issues through mediation, coaching and counseling, and progressive discipline Participate in regularly scheduled meetings regarding the overall strategy and success of the business, including team meetings, quarterly financials, and HR trainings Work with the General Manager and Director of Operations to establish and achieve clear individual performance goals Successful candidates will: Have 2+ years of progressive dining room experience with foundational beverage and service knowledge and a commitment to deepening that knowledge base Be oriented towards collaboration Be friendly, organized, focused, energetic, and communicative Be adept at conflict resolution and constructive feedback The Marlow Collective is a group of New York hospitality brands including the restaurants Diner, Roman's, and Borgo; breads bakery She Wolf; whole-animal butcher and grocery Marlow & Daughters; catering company Marlow Events; and Stranger Wines & Spirits. We are a values-driven organization committed to providing supportive, respectful workplaces; to sourcing seasonally, locally and organically and building longstanding partnerships with our farmers and producers; and to creating meaningful experiences that celebrate and connect the communities we serve.

While performing the duties of the job, a Service Manager is regularly required to stand and walk; reach with hands and arms; talk and hear; climb, balance, stoop, kneel, and crouch. They must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. More detail about Roman's part of The Marlow Collective, please visit https://culinaryagents.com/entities/9049-Roman%2527s