Service Manager

A new restaurant in Germantown, NY seeks a service manager. The comfortable, unfussy neighborhood spot will prioritize quality in all aspects of our offerings and in our work environment. The menu references the Riviera (the French and the Italian) and the agriculture that surrounds us here in Columbia County.

The service manager works closely with the GM, Chef, Head Bartender, and Sous Chef. The responsibilities and concerns of the service manager overlap with these colleagues. Together, the leadership team will have accountability for the professional wellbeing and productivity of all Nines employees, and for ensuring that the restaurant’s standards and business goals are met.

Working closely with the general manager and chef, the service manager will: Lead Shifts Prepare the service team with intentions and priorities for service, communicating the specifics of what to expect of each service Act as a floor leader, setting the tone for hospitality, pace, and cleanliness Support opening/closing procedures, cash handling, and daily shift reports Be a visible, hands-on presence during service, providing support, problem solving, and engaging warmly with guests Support the Team and Guests Train, coach, and support the team on standards, steps, and product knowledge Give clear direction and feedback Help onboard new team members and communicate reciprocal expectations Act as a true host, with a stake in the wellbeing and satisfaction of guests Own the Details Assist with scheduling, inventory support, and operational checklists Uphold standards of cleanliness and organization Analyze procedures, habits, standards, and the mechanics of service in order to refine these things Consider how small goals, problems, and decisions fit together in the big picture The ideal candidate is not deterred, but rather is excited, to be a part of a brand new team. They will be looking for an opportunity to cultivate positive rituals and cohesion for the team. They will be knowledgeable and curious about food, drink, and hospitality.

Various experience levels could be a fit, but good exposure to high-standard and/or ambitious restaurant environments is most appropriate. Health insurance, paid time off, and a stipend for travel are a few of the benefits that will be available at three months’ tenure. Staff meal ranging from decent to superb will be available from day one.

We are a pair of operators with backgrounds in Philadelphia, NYC and the Hudson Valley who are opening a restaurant because we want to create a great place to work. We don’t think anything really good can happen without accomplishing that first. More detail about Nines, please visit https://culinaryagents.com/entities/1032014-Nines