Service Manager / Customer Success Sales Specialist

Job Description

Job Description

Company: Evolution Health & Safety

Location: Calgary

Compensation: Base Salary + Commission + Bonuses

About the Role:

We are looking for a motivated Service Manager / Customer Success Sales Specialist to work with our existing customer base. This is not cold calling. You will be speaking with customers who have already purchased products from our company and helping them protect their investment through our maintenance, service, and membership programs.

The ideal candidate is comfortable building relationships, identifying customer needs, and closing service subscriptions that provide ongoing value to homeowners.

Responsibilities:

• Contact existing customers regarding maintenance and service programs
• Conduct follow-up calls with recently installed customers
• Review service history and recommend appropriate membership options
• Explain program benefits, warranties, filter replacements, and preventative maintenance
• Close monthly, quarterly, and annual service agreements
• Schedule service appointments and coordinate with technicians
• Maintain accurate customer records in CRM
• Handle customer concerns professionally and confidently
• Meet weekly and monthly sales targets

Qualifications:

• Previous sales, customer service, retention, or account management experience preferred
• Strong English communication skills (verbal and written)
• Comfortable discussing pricing and asking for the sale
• Computer literate and able to work within CRM systems
• Highly organized and detail-oriented
• Positive attitude with a customer-first mindset
• Ability to work independently and manage follow-up schedules

What We Offer:

✅ Existing customer leads provided
✅ No cold calling required
✅ Ongoing training and coaching
✅ Growth opportunities into leadership and management
✅ Flexible work environment
✅ Base pay plus uncapped commissions
✅ Performance bonuses and incentives

Compensation:

• $20–$30+ Per Hour | Evening & Weekend Shifts Available
• Competitive Base Salary
• Uncapped Commission Structure
• Monthly Performance Bonuses
• Advancement Opportunities