Service Engineer

Primary Purpose The Engineer II is responsible for providing service engineering input to the product development projects assigned to him/her, including interfacing with the cross functional team consisting of engineering, operations (industrial engineering, production, and material procurement, sourcing) quality, service, and marketing. Major Responsibilities Designs, validates, and brings service products to market. Aids in monitoring the performance of products in the field and changes to service requirements to improve cost of ownership, operational availability, and maintainability.

Provide service impact to product development in the Industrial, Commercial, Residential and/or Retail generator or Power Tools product area including; Creating and maintaining CAD models, drawings, and BOMs, Supporting product development plans (schedule, product cost, meeting design inputs), Interfacing with internal company personnel, Provide technical support for assigned projects. Specifies precise service functional requirements; supports design, test, and validation to evaluates the design's overall effectiveness, cost (including cost/benefit analysis), reliability (risk analysis), maintainability, and safety. Designs, develops, executes, and evaluates service Bill of Material specifications through a variety of analyses such as FMECA, RCM, MTA, FTA, and LORA to optimize serviceability requirements.

Collaborates with internal manufacturing partners, purchasing, designers & product specialists, field technicians, and trainers to optimize service and cost of ownership Utilizes CAD (Computer Aided Design) or CAE (Computer Aided Engineering) systems to model service designs and produce detailed engineering drawings. Education Bachelor of Science Degree in Mechanical or Electrical Engineering or related discipline Work Experience 2 years of relevant work experience Knowledge / Skills / Abilities Ability to perform detail-oriented work with a high degree of accuracy; Demonstrated written communication and presentation skills; Ability to translate technical information to all audiences; Able to solve moderate to complex engineering problems; Good decision-making skills; Technical Skills to include 3D modeling (Creo or SolidWorks); MS Excel, MS Word; etc.; Knowledge and technical skills associated with business intelligence software such as Power BI