Service Desk Analyst - Remote UK

Service Desk Analyst - Contract

Location: Fully Remote - UK ONLY
Rate: £140 - £150 per day - INSIDE IR35 - UMBRELLA
Start Date: ASAP
Clearance: Must be eligible for BPSS and SC clearance

We are seeking an experienced Service Desk Analyst for a fully remote contract role, providing professional 1st line support and ensuring client incidents and service requests are managed efficiently and within SLA.

Key Responsibilities

• Manage and monitor service desk tickets, incidents and service requests.
• Provide 1st line technical support and resolve issues where possible.
• Ensure tickets are accurately logged, prioritised and progressed.
• Communicate professionally with clients, engineers and third parties.
• Maintain regular updates on open incidents and requests.
• Prepare reports and knowledge-base documentation.
• Work collaboratively with the wider service and operations teams.

About You

• Previous service desk or B2B customer-service experience.
• Strong written and verbal communication skills.
• Excellent organisation and prioritisation skills.
• Able to work under pressure and meet deadlines.
• Strong stakeholder and relationship-management skills.
• Proficient with Microsoft Office.
• ITIL awareness is desirable.
• Customer-focused, proactive and a strong team player.

Security: Candidates must be eligible to undergo BPSS and SC security clearance.

Immediate availability is preferred - apply now for an ASAP start.